Operations Manager I - Oslo

Indie Campers | LinkedIn; Oslo fylke; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Performance bonuses

Referral bonuses

Career development opportunities

Free road trips

Job summary

Indie Campers is recruiting an Operations Manager to lead daily execution across 5–8 depots and 300–450 vehicles. Based in Oslo with visits to depots, you will manage supervisors and depot teams, ensuring vehicles are ready, safe, and delivered on time.

You will drive KPI performance, control labor costs, and implement district initiatives with a hands-on leadership style. Travel across locations is required, including peak seasons.

Qualifications

• 5–8 years in hands-on operations, ideally in mobility, logistics or high-volume rental services.
• 2–3 years leading multiple locations or a large site with teams; stake in budgets.
• Degree in Engineering or management is required or equivalent experience.
• Strong KPI, workforce planning, fleet coordination and ops improvement.

Responsibilities

• Lead performance across 5–8 depots and 300–450 vehicles.
• Coach and develop Operations Supervisors and depot teams.
• Ensure vehicles are ready, safe, clean and available for on-time check-ins/outs.
• Monitor KPIs, identify gaps, and drive corrective actions.
• Manage labor, overtime, scheduling, productivity and budget.
• Coordinate workforce coverage during seasonal peaks.

Skills

Operations leadership

Staff management

KPI tracking

Budgeting

Fleet management

Lean Six Sigma

English fluency

Education

Engineering degree

Management degree

Tools

Excel/Sheets

Job description

ABOUT US

Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travelers from 170+ countries and delivered over 1M+ nights on the road. We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.

THE ROLE

We’re looking for an Operations Manager to lead daily execution across a group of 5–8 depots and approximately 300–450 vehicles. Work is carried out from Oslo, with short visits to depots outside Norway. Reporting to the District Manager, you’ll lead Operations Supervisors and their depot teams, ensuring vehicles are ready and delivered on time, teams have the right staffing and knowledge, and operating standards are consistently followed. This is a hands‑on, field‑based leadership position. You’ll be based at the largest depot within your assigned group, travel frequently between locations, and serve as the first escalation point for critical operational issues.

WHAT WILL YOU WORK ON?

• Lead operational performance across 5-8 depots, delivering service, productivity, quality, and cost targets
• Manage, coach, and develop Operations Supervisors, setting clear daily and weekly expectations
• Ensure vehicles are ready, safe, clean, and available for on‑time customer check‑ins and check‑outs
• Monitor daily and weekly KPIs, identify performance gaps, and implement corrective actions
• Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget
• Coordinate workforce coverage across locations, particularly during seasonal and operational peaks
• Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices
• Resolve escalated operational and customer issues and prevent recurrence
• Implement new processes, systems, and district initiatives across assigned depots
• Technical preparation and preventive fleet maintenance programme
• Root cause analysis of recurring failures
• Design and implementation of in‑house repairs and spare parts inventory
• Technical vehicle compliance (EU vehicle inspections and gas system safety)
• Lean methodologies and statistical quality control applied to vehicle turnaround
• Quantitative planning of demand, fleet capacity, and staffing
• Report performance, risks, and resource needs to the District Manager
• Visit each assigned depot weekly or fortnightly and complete at least one frontline shift per month
• Serve as the first escalation point when an Operations Supervisor cannot resolve a critical issue
• Maintain availability during weekends and holidays when operationally necessary, including a Thursday-to-Monday working pattern during the six busiest months of the year

WHO ARE WE LOOKING FOR?

• 5–8 years of experience in hands‑on operations, ideally within mobility, rent‑a‑car, logistics, retail, hospitality, or another high‑volume customer‑facing environment
• At least 2–3 years of experience leading teams, several locations, or one high‑volume site
• Degree in Engineering (Mechanical, Industrial or equivalent) and/or management (at higher‑education level) is required;
• Experience managing labor, overtime, operating costs, scheduling, and location‑level budgets
• Strong understanding of KPIs, workforce planning, fleet coordination, and operational improvement
• A visible, hands‑on leadership style and willingness to work alongside frontline teams
• Strong coaching, problem‑solving, and performance‑management skills
• Excellent communication and stakeholder‑management skills
• Professional fluency in English; additional local language capability is a plus
• Strong Excel or Google Sheets skills and experience with operational or reporting tools
• A valid driver’s license and willingness to drive campervansis preferred
• Availability to travel frequently between assigned depots and respond to critical operational needs
• Knowledge of vehicle mechanical, electrical and auxiliary systems & maintenance planning is a strong plus
• Six Sigma, Lean methodology and/or quality control experience/certification is required
• International experience is a strong nice‑to‑have, given international operational management is part of the roleFleet management or vehicle maintenance experience
• Lean, Six Sigma, safety, project management, or similar operations certifications
• Experience implementing operational change across multiple locations
• Experience in highly seasonal or geographically dispersed operations

THE INDIE COMMITMENT!

• Being part of a young, fast‑growing and innovative company where you make a difference.
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila.
• Continuous training and coaching to develop the skills that matter to you.
• Compensation package that includes Performance and Referral Bonuses.
• Free Road Trips, so you can experience Indie firsthand - trips around Europe, North America and Oceania.