Operations Manager NO/DK

Operasjonsleder; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

VOI is seeking an Operations Manager for Norway and Denmark to lead strategy, execution, and continuous improvement across in-field and warehouse operations. You will support the fleet organisation to hit KPIs and ensure successful city launches and long-term improvement projects.

You will collaborate with the local Fleet team, 3PLs, and central stakeholders to drive performance, implement data-driven decisions, and ensure compliance across regions.

Qualifications

• Bachelor's degree in business, economics, engineering or similar.
• 3-5 years of experience in operations or strategy from consulting or hyper-growth start-up environments.
• Strong analytical capability with ability to identify drivers and deliver insights.
• Experience leading projects and driving improvements with multiple stakeholders.

Responsibilities

• Define and shape strategy, KPIs, and dashboards for in-field ops in Norway/Denmark.
• Drive data-driven decisions to improve operational excellence and KPIs.
• Be the POC for 3PLs, manage sourcing to contract negotiations and monitor performance.
• Support Fleet & Site Managers in execution and bridge central and local teams.
• Collaborate with the Norway/Denmark Operations team to identify improvement opportunities.

Skills

Strategy

Operations

Analytics

Project management

Stakeholder management

Negotiation

Education

Bachelor's degree in business, economics, engineering

Job description

YOUR MISSION AT VOI

As an Operations Manager for Norway and Denmark, you will focus on the strategy, execution and continuous improvement across our in-field & warehouse operation, support the fleet organisation to deliver operational excellence across set KPIs, and ensure successful city launches and completion of long-term improvement projects. In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), and other central stakeholders and contribute directly to the operational excellence and success of our operations in both countries. This will include:

• Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark,
• Driving strategic anddata-driven decision-making to improveoperational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime).
• Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manageperformance monitoring and follow up
• Supporting the Fleet & Site Managers on execution, and acting as the bridge between central and local teams to continuously drive compliance and improvements of our processes.
• Collaborating closely with the Operations team in Norway and Denmark, and working proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations in the region.

WHAT YOU NEED TO EMBARK

We are looking for a structured and analytical problem-solver with the ability to drive progress independently, lead effective collaboration with diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has:

• Fluent in Swedish or Norwegian language is a MUST
• Bachelor's in business, economics, engineering or similar
• 3-5 years of experience in operations or strategy from consulting or a hyper-growth start-up environment
• Strong analytical capability and proficiency in conducting analysis, identifying underlying drivers, and delivering actionable insights
• Experience from leading projects and driving the implementation of improvements in collaborating with multiple stakeholders

WHY VOI?

Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator
• Get “skin in the game” through our employee options program and have a direct impact on the company’s success in Norway and Denmark.
• Enjoy unlimited free Voi rides
• Work together with inspiring, motivated and fun colleagues towards a common goal
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.