Cafe Operations Leader & Brand Standards Champion

Hard Rock Cafe; Bergen; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Cafe Bergen is seeking an Operations Manager to lead financial performance and guest experience in a premier restaurant. You will mentor hourly staff, manage labor, and ensure adherence to brand standards across all shop and service areas.

You will drive retail and service excellence, foster guest-focused service, and collaborate with senior management to attract top talent and build career paths for the team.

Responsibilities

• Demonstrate financial comprehension of the cafe’s budget and P&L.
• Serve as a mentor and coach to develop hourly staff into brand ambassadors and customer service stewards.
• Manage labor schedules in line with the cafe’s budget and forecast models.
• Successfully run a department and/or cost center.
• Partner across departments to deliver products and services to brand standards.
• Support senior management in building a highly functional hourly team with shared vision.
• Execute brand standards within the Rock Shop and grow retail sales through staff and guest interaction.
• Foster a customer service culture where the guest comes first in every situation.
• Meet or exceed guest satisfaction standards as per objective ranking systems.
• Remain an objective observer of service standards to meet guest expectations.
• Engage with guests in regards to music, both current and past.
• Support management in attracting and retaining talented people and placing them effectively.
• Define goals and expectations using performance reviews and hold the team accountable.
• Support staff development and career progression along defined paths.
• Serve as a Learning Coach to develop and execute learning and development programs.
• Maintain a self-motivated approach to personal and professional growth.

Job description

Hard Rock Cafe Bergen is seeking an Operations Manager to lead financial performance and guest experience in a premier restaurant. You will mentor hourly staff, manage labor, and ensure adherence to brand standards across all shop and service areas.

You will drive retail and service excellence, foster guest-focused service, and collaborate with senior management to attract top talent and build career paths for the team.