Operational Manager– Live Lofoten Hotel, Stamsund

Live Lofoten As; Stamsund; On-site; NOK 900,000 - 1,200,000; Full time

Job summary

Live Lofoten AS is seeking an Operational Manager to lead the hotel’s daily operations and drive performance across departments. You will balance hands-on leadership with financial oversight, staff development and active sales follow-up to deliver guest experiences that meet high standards.

The role requires strategic thinking, strong communication, and the ability to manage multiple priorities while maintaining focus on profitability and guest satisfaction.

Qualifications

• Relevant experience from hotels, hospitality, tourism or a similar operational business
• Leadership and personnel management experience
• Strong understanding of operational and financial management
• Experience with cost control and performance monitoring
• A commercial mindset and genuine interest in sales
• Strong organisational and communication skills
• The ability to lead several departments and priorities simultaneously
• A hands-on and solution-oriented leadership style
• Scandinavian language skills are an advantage

Responsibilities

• Lead and coordinate the daily operation of the hotel
• Manage and support the Head Chef/F&B Manager, Front Office Manager and Executive Housekeeper
• Ensure strong cooperation and communication between all operational departments
• Financial management and ongoing performance monitoring
• Budget follow-up, cost control and KPI management
• Workforce planning together with department managers
• Overall personnel management and development of the leadership team
• Follow-up of sick leave, working environment and HR procedures
• Overall responsibility for HSE, regulatory requirements and internal control
• Ensure that procedures, documentation, inspections and deviations are properly followed up
• Lead regular operational and management meetings
• Plan staffing and capacity based on upcoming bookings, groups and events
• Take an active role in sales and commercial development
• Follow up tour operators, group business, corporate clients and other key customer segments
• Ensure efficient, high-quality and profitable operations
• Report regularly to the General Manager

Job description

Operational Manager

Are you ready to take a key leadership role in a hotel operation in one of Norway’s most exciting tourism destinations?

Live Lofoten AS is looking for an experienced and commercially minded Operational Manager who wants to lead, develop and strengthen our hotel operation.

We are looking for a leader who enjoys responsibility and understands the complete picture of hotel operations.

You are comfortable moving between financial reports, staffing plans, customer meetings and the daily operation of the hotel.

You see opportunities, but you also understand that successful hospitality is built on structure, good routines, motivated employees and attention to detail.

We believe you have:

• Relevant experience from hotels, hospitality, tourism or a similar operational business
• Leadership and personnel management experience
• Strong understanding of operational and financial management
• Experience with cost control and performance monitoring
• A commercial mindset and genuine interest in sales
• Strong organisational and communication skills
• The ability to lead several departments and priorities simultaneously
• A hands-on and solution-oriented leadership style
• Scandinavian language skills are an advantage.

As Operational Manager, you will be the central link between management and the daily hotel operation.

Your responsibility is to ensure that our departments work together as one team and one business, with clear priorities and a shared focus on our guests, employees, quality and profitability.

You will combine hands-on operational leadership with financial management, staff development, sales and commercial follow-up.

Your main responsibilities include:

• Lead and coordinate the daily operation of the hotel
• Manage and support the Head Chef/F&B Manager, Front Office Manager and Executive Housekeeper
• Ensure strong cooperation and communication between all operational departments
• Financial management and ongoing performance monitoring
• Budget follow-up, cost control and KPI management
• Workforce planning together with department managers
• Overall personnel management and development of the leadership team
• Follow-up of sick leave, working environment and HR procedures
• Overall responsibility for HSE, regulatory requirements and internal control
• Ensure that procedures, documentation, inspections and deviations are properly followed up
• Lead regular operational and management meetings
• Plan staffing and capacity based on upcoming bookings, groups and events
• Take an active role in sales and commercial development
• Follow up tour operators, group business, corporate clients and other key customer segments
• Ensure efficient, high-quality and profitable operations
• Report regularly to the General Manager

Commercial Focus

Live Lofoten is developing its position as a hotel for groups, tour operators, corporate clients and international guests.

The Operational Manager will therefore play an important role not only in running the hotel, but also in developing the business.

You should enjoy working with customers, identifying opportunities and turning bookings and enquiries into profitable business.

Our goal is to create strong cooperation between sales and operations, ensuring that what we sell can be delivered efficiently and with consistently high quality.

Why Live Lofoten?

Live Lofoten is located in Stamsund, in the heart of Lofoten -- one of Norway's strongest and most internationally recognised tourism destinations.

We believe there is significant potential to further develop our hotel, restaurant, group business and experiences.

For the right person, this position offers the opportunity to become an important part of that development.

We offer:

• A central leadership position with real responsibility and influence
• The opportunity to shape and develop the hotel operation
• A varied role combining leadership, operations, finance and sales
• Close cooperation with the General Manager
• The opportunity to build and develop a strong operational team
• An international hospitality environment
• Competitive terms based on experience and qualifications
• The opportunity to live and work in spectacular Lofoten
• Live Lofoten is located in the heart of Lofoten and offers accommodation, restaurant services, and activities. Our main focus is on groups, tour operators, conferences, and private events, where we aim to provide high-quality food and memorable experiences for our guests.

Ready for Lofoten?

We are looking for someone who wants more than another management position.

We want a leader who is motivated by building a strong team, creating great guest experiences and developing a profitable hospitality business.

If that sounds like you, we would be very interested in hearing from you.

Join Live Lofoten and help us shape the next chapter of our hotel in Stamsund.