Front & Service Manager – Live Lofoten Hotel, Stamsund

Live Lofoten As; Stamsund; On-site; NOK 650,000 - 900,000; Full time

Benefits offered by this job

Varied role combining Front Office,服务和

Influence Norwegian market

Opportunity to live in Lofoten

Competitive terms based on experience

Close cooperation with hotel mgmt

Freedom to develop new products

Job summary

Live Lofoten AS in Stamsund is seeking an outgoing Front & Service Manager who balances operations and sales, forming relationships with guests and local businesses. The role works closely with the Operational Manager to ensure smooth bookings, reception, restaurant and activities, while actively developing sales toward the Norwegian market.

The role combines operations and sales, and requires excellent communication in Norwegian and English, with a focus on building long-term partnerships and

Qualifications

• Experience from hospitality, tourism, sales or customer service
• Strong service mindset and relationship focus
• Interest in sales and business development
• Excellent communication and relationship-building skills
• Structured and independent working style
• Ability to manage several tasks and priorities
• Good digital skills and ability to learn booking and hotel systems
• Good Norwegian and English communication skills
• Knowledge of Lofoten and regional market is an advantage
• Personality, commercial mindset and ability to create relationships are key

Responsibilities

• Daily Front Office operations and guest service
• Handling enquiries, reservations, check-in and check-out
• Follow-up of individual guests, groups and corporate customers
• Ensure professional guest communication before, during and after their stay
• Coordinate bookings and guest information with F&B, Housekeeping and other departments
• Maintain a high standard of service throughout the guest journey
• Handle guest feedback and contribute to continuous service improvement
• Actively sell hotel accommodation, restaurant services, meetings, events and experiences
• Develop business from the Norwegian local and regional market
• Build and maintain relationships with local companies, organisations and partners
• Follow up existing customers and identify new business opportunities
• Participate in local sales activities, customer visits and networking
• Develop offers and packages for companies, meetings, celebrations and local events
• Follow up enquiries and convert them into confirmed business
• Support group bookings and event planning
• Contribute to increased activity and revenue during periods with lower occupancy
• Ensure good internal communication and information flow
• Work closely with the Operational Manager on sales priorities and operational planning
• One of your most important responsibilities will be to strengthen Live Lofoten's presence in the Norwegian market, with focus on Lofoten and surrounding region
• Active build relationships with businesses and organisations and help create products and packages based on market needs
• Sales and relationship building are an important part of the role

Skills

Hospitality experience

Commercial mindset

Relationship building

Sales interest

Excellent communication

Structured work style

Multitasking

Digital skills

Booking systems

Norwegian language

English language

Local market knowledge

Job description

Do you enjoy creating great guest experiences – and turning local relationships into new business?

Live Lofoten AS is looking for an outgoing, structured and commercially minded Front & Service Manager to join our team in Stamsund.

We are looking for someone who genuinely enjoys working with people.

You are positive, approachable and professional, and you understand how excellent service can create both loyal guests and new business.

You are comfortable taking initiative and contacting potential customers rather than simply waiting for enquiries to arrive.

We believe you have:

Experience from hospitality, tourism, sales, customer service or similar

A strong service mindset

An interest in sales and business development

Excellent communication and relationship-building skills

A structured and independent working style

The ability to manage several tasks and priorities simultaneously

Good digital skills and the ability to learn booking and hotel systems

Good Norwegian and English communication skills, both written and spoken

Knowledge of Lofoten and the regional business market is an advantage

Previous hotel experience is valuable, but your personality, commercial mindset and ability to create relationships are equally important.

The Role

As Front & Service Manager, you will have an important role in the daily operation of Live Lofoten and will be one of the key contact points for our guests and customers.

You will work closely with the Operational Manager and the rest of the hotel team to ensure excellent communication between bookings, reception, restaurant, housekeeping and activities.

An important part of the position will also be to actively develop sales towards the Norwegian market, particularly in Lofoten and Northern Norway.

The role combines operations and sales -- you should be equally comfortable welcoming guests at the Front Office as you are contacting a local company about their next meeting, dinner, event or overnight stay.

Key Responsibilities

Daily Front Office operations and guest service

Handling enquiries, reservations, check-in and check-out

Follow-up of individual guests, groups and corporate customers

Ensure professional guest communication before, during and after their stay

Coordinate bookings and guest information with F&B, Housekeeping and other departments

Maintain a high standard of service throughout the guest journey

Handle guest feedback and contribute to continuous service improvement

Actively sell hotel accommodation, restaurant services, meetings, events and experiences

Develop business from the Norwegian local and regional market

Build and maintain relationships with local companies, organisations and partners

Follow up existing customers and identify new business opportunities

Participate in local sales activities, customer visits and networking

Develop offers and packages for companies, meetings, celebrations and local events

Follow up enquiries and convert them into confirmed business

Support group bookings and event planning

Contribute to increased activity and revenue during periods with lower occupancy

Ensure good internal communication and information flow

Work closely with the Operational Manager on sales priorities and operational planning

Local Sales – A Key Part of the Position

One of your most important responsibilities will be to strengthen Live Lofoten's presence in the Norwegian market, with particular focus on Lofoten and the surrounding region.

We want more local and regional customers to see Live Lofoten as a natural choice for:

Meetings – Conferences – Company Gatherings – Accommodation – Group Dinners – Christmas Parties – Celebrations – Events – Activities and Experiences

You will actively build relationships with businesses and organisations and help create attractive products and packages based on what the market needs.

This is therefore not only a Front Office position. Sales and relationship building are an important part of the role.

What We Offer

At Live Lofoten, you will become part of a hospitality business with ambitions to grow both locally and internationally.

We offer:

• A varied position combining Front Office, service and sales
• The opportunity to influence how we develop the Norwegian market
• Responsibility and freedom to develop new customer relationships
• Close cooperation with hotel management and operational departments
• A workplace where ideas and initiative can quickly become new products and business
• Competitive terms based on qualifications and experience
• The opportunity to live and work in beautiful Lofoten

Become Part of Live Lofoten

We are looking for someone who sees opportunities and enjoys making things happen.

Someone who can welcome a guest in the morning, coordinate an upcoming group during the day and meet a potential corporate customer in the afternoon.

If you enjoy the combination of people, hospitality, sales and creating new business, we would like to hear from you.

Join Live Lofoten and help us create great experiences -- for both our guests and our local community.

Live Lofoten is located in the heart of Lofoten and offers accommodation, restaurant services, and activities. Our main focus is on groups, tour operators, conferences, and private events, where we aim to provide high-quality food and memorable experiences for our guests.

Ready for Lofoten?

We are looking for someone who wants more than another management position.

We want a leader who is motivated by building a strong team, creating great guest experiences and developing a profitable hospitality business.

If that sounds like you, we would be very interested in hearing from you.

Join Live Lofoten and help us shape the next chapter of our hotel in Stamsund.