Onsite IT Field Technician — PC Diagnostics & Repairs

Nsc Global; Kristiansand; On-site; NOK 540,000 - 720,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems across Norway. You will handle hardware troubleshooting, repair, and replacement, plus diagnostics and service call updates at customer locations.

The role requires solid troubleshooting ability, professional communication, and strict adherence to process and SLA deadlines, with travel between sites and reports in the field service platform.

Qualifications

• Experience in Level 1 technical support or comparable customer-facing IT role.
• Strong PC/laptop hardware knowledge and component identification.
• Proficient with operating systems, BIOS, drivers and basic networking.
• Ability to follow diagnostic processes and document steps clearly.
• Excellent written and spoken communication with customers.
• Ability to manage time across multiple appointments and travel.
• Valid driving licence and access to a personal vehicle.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built-in diagnostics, LED fault codes and structured troubleshooting.
• Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems.
• Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
• Troubleshoot hardware related networking faults within the service call scope.
• Order additional parts through the approved process after troubleshooting.
• Collect, manage, package, label and return defective or unused parts within required process and timescales.
• Keep customers informed throughout the intervention, including next steps and parts requirements.
• Escalate unusual incidents immediately, including customer dissatisfaction or unsafe conditions.
• Comply with electrostatic discharge, safety and documented procedural requirements and display identification on sites.
• Report process deviations and quality issues, and contribute to continuous improvement.

Skills

Level 1 support experience

Field service

Desktop support

Customer-facing IT support

PC and laptop hardware knowledge

Operating systems/BIOS/drivers

Networking fundamentals

Structured diagnostic processes

Excellent communication

Time management

Education

CompTIA A+ certification

Tools

ESD kit

Repair tools

Bootable USB

Smartphone/tablet for field service apps

Personal vehicle for travel

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems across Norway. You will handle hardware troubleshooting, repair, and replacement, plus diagnostics and service call updates at customer locations.

The role requires solid troubleshooting ability, professional communication, and strict adherence to process and SLA deadlines, with travel between sites and reports in the field service platform.