Onsite IT Field Technician - Hardware Repair & Diagnostics

Nsc Global; Norway; On-site; NOK 420,000 - 560,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics and service updates across desktops, laptops and related client hardware.

Technicians must communicate effectively, follow strict processes, and work to deadlines driven by service level agreements; a valid driving licence and daily travel to customer sites are required.

Qualifications

• Experience in Level 1 technical support, field service or desktop support.
• Solid understanding of PC and laptop hardware components.
• Working knowledge of BIOS, drivers, and basic networking principles.
• Able to follow structured diagnostic processes and document steps.
• Fluent communication skills in English and local language.

Responsibilities

• Attend customer sites within service windows and complete interventions to standard.
• Troubleshoot hardware, perform repairs and component replacement on desktops/laptops.
• Verify warranty status, asset IDs and diagnostic findings before repairs.
• Use diagnostic tools and document troubleshooting steps clearly.
• Generate service reports and obtain customer sign-off after each intervention.
• Reinstall BIOS, drivers and OS as instructed with approved media.
• Escalate incidents and keep customers informed on next steps and visits.
• Maintain safety, comply with processes, and carry out quality reporting.

Skills

Level 1 technical support

Field service

Desktop support

Customer-facing IT support

PC hardware knowledge

Networking basics

Tools

CompTIA A+ certification

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics and service updates across desktops, laptops and related client hardware.

Technicians must communicate effectively, follow strict processes, and work to deadlines driven by service level agreements; a valid driving licence and daily travel to customer sites are required.