Desk-Side Field Engineer: On-Site Tech Troubleshooter

Nsc Global; Kristiansand; On-site; NOK 420,000 - 660,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to provide on-site IT support for customer systems across desktops, laptops and related hardware. You will troubleshoot, repair, and replace components, verify warranties, log service updates, and communicate clearly with customers while meeting SLA timelines.

The role requires strong technical fundamentals, professional communication, and the ability to work independently at customer sites with a valid driving licence and access to a

Qualifications

• Experience in Level 1 technical support, field service, desktop support or comparable customer-facing IT support.
• Solid understanding of PC, laptop and client hardware components.
• Working knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking.
• Ability to follow structured diagnostic processes and document troubleshooting steps accurately.
• Confident communication skills, including the ability to explain technical issues clearly to non-technical customers.
• Ability to work independently at customer sites while observing process, safety and escalation procedures.
• Strong time management across appointments, travel and service level expectations.
• High attention to detail in ticket updates, notes, parts handling and service reporting.
• Fluent written and spoken English, sufficient for technical documentation and communication with the support organisation.
• CompTIA A+ certification is desirable.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on-site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built-in diagnostics, LED fault codes and structured troubleshooting.
• Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems.
• Generate electronic service reports and obtain customer sign-off following each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where recovery media is available.
• Troubleshoot hardware-related networking faults within the service call scope.
• Order additional parts through the approved process after documented troubleshooting.
• Collect, manage, package, label and return defective or unused parts per process and timescales.
• Keep customers informed throughout the intervention with next steps and parts requirements.
• Escalate unusual incidents immediately and report any issues affecting service delivery.
• Comply with electrostatic discharge, safety and documented procedural requirements and wear required identification on-site.
• Report process deviations and quality issues and contribute to continuous improvement.

Skills

Field service experience

Level 1 support

Desktop support

Customer-facing IT

English fluency

Local language

Driving licence

Education

CompTIA A+ certification

Tools

ESD kit

Bootable USB

Field service apps

Disassembly tools

Vehicle for travel

Job description

NSC Global is seeking Level 1 Field Service Technicians to provide on-site IT support for customer systems across desktops, laptops and related hardware. You will troubleshoot, repair, and replace components, verify warranties, log service updates, and communicate clearly with customers while meeting SLA timelines.

The role requires strong technical fundamentals, professional communication, and the ability to work independently at customer sites with a valid driving licence and access to a