Network Support Engineer (L1) - Connectivity & SLA Expert

Brainotech IT Solutions GmbH; Drammen; On-site; NOK 420,000 - 540,000; Full time

Job summary

BrainoTech IT Solutions in Norway is hiring a Desktop Support Technician (L1) to provide frontline and escalation-level support for our network and desktop infrastructure. You will ensure connectivity, performance, and timely resolution of incidents while upholding SLAs.

The role emphasizes strong troubleshooting, customer service, and teamwork in a fast-paced IT operations environment across local sites and remote users.

Qualifications

• Basic networking concepts required (TCP/IP, DNS, DHCP).
• Experience with routers, switches, firewalls, and wireless networks.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service.

Responsibilities

• Provide Level 2-3 support for network incidents and service requests.
• Monitor network performance and identify connectivity issues.
• Manage and update tickets within defined SLAs.
• Assist in configuration and installation of network devices (routers, switches, access points).
• Support VPN connectivity and user access issues.

Skills

TCP/IP

DNS/DHCP

Routers & switches

Troubleshooting

Customer service

Teamwork

Tools

CCNA (preferred)

VPN knowledge

LAN/WAN monitoring tools

Job description

BrainoTech IT Solutions in Norway is hiring a Desktop Support Technician (L1) to provide frontline and escalation-level support for our network and desktop infrastructure. You will ensure connectivity, performance, and timely resolution of incidents while upholding SLAs.

The role emphasizes strong troubleshooting, customer service, and teamwork in a fast-paced IT operations environment across local sites and remote users.