Moderator - Social Media and Online Forums

Workato; Alta; On-site; NOK 153,000 - 184,000; Full time

Job summary

Workato in Alta, Norway, is seeking a full-time Moderator to monitor and manage online forums and social media, ensuring a safe and respectful environment for our online community. The role focuses on responding to inquiries, enforcing guidelines, and engaging users to foster a positive atmosphere.

The position requires at least 2 years of moderation experience, strong written and verbal communication, and the ability to handle difficult situations with empathy.

Qualifications

• Minimum of 2 years of experience in moderation or similar role.
• Strong understanding of social media platforms and online forums.

Responsibilities

• Monitor online forums and social media for inappropriate content.
• Respond to user inquiries and complaints professionally and timely.
• Enforce community guidelines and policies.

Skills

Moderation

Social media

Communication

Empathy

Job description

We are seeking a talented and experienced Moderator to join our growing team in Alta As a Moderator you will be responsible for monitoring and managing online forums and social media platforms to ensure a positive user experience Your main goal will be to maintain a safe and respectful environment for our online community

If you are passionate about creating a positive online community and have the necessary experience we would love to hear from you

Responsibilities

• Monitor online forums and social media platforms for inappropriate or harmful content
• Respond to user inquiries and complaints in a professional and timely manner
• Enforce community guidelines and policies
• Engage with users to foster a positive community atmosphere
• Collaborate with team members to identify areas for improvement in the moderation process

Requirements

• Minimum of 2 years of experience as a Moderator or similar role
• Strong understanding of social media platforms and online forum management
• Excellent communication skills both written and verbal
• Ability to handle difficult situations with professionalism and empathy
• Proven track record of successfully managing online communities

This is a full-time position with a salary of 1600$ per month

Please note that this position does not include accommodation so candidates must have their own visa to work in Alta