Merchant Relationship Lead — Regulated Payments

UniqPay; Oslo fylke; On-site; NOK 700,000 - 1,000,000; Full time

Job summary

UniqPay is seeking a Relationship Manager to own day-to-day relationships with a portfolio of regulated merchants, reporting directly to the CEO.

You will listen first, solve problems end to end, and give the CEO a clear view of merchant health, before issues turn into lost accounts.

You will grow the account, run regular reviews, and feed the merchant voice back to product, engineering and compliance to build the right features.

Qualifications

• 3-4 years in relationship, account or merchant management at a PSP, acquirer, payment gateway or fintech.
• Regulated merchants experience: iGaming, trading, FX or other licensed merchants.
• Payments fluency: approval rates, chargebacks, settlement and payouts; basics of KYC/KYB and AML.
• Clear and articulate English, written and on calls with merchants, partners and senior decision-makers.
• Good listening to hear the real problem behind a complaint and to let a frustrated merchant finish.
• Solution-oriented: owns a problem until fixed and seeks root cause.
• Customer-centric: treats every merchant's business as important.

Responsibilities

• Own the relationship: main point of contact for regulated merchants from go-live onwards.
• Listen first: learn each merchant’s business model, licences, peak periods and pressure points, and keep clear notes so nothing depends on memory.
• Solve end to end: take issues from failed transactions and settlement delays to chargebacks and refunds through to resolution with payments operations, risk and engineering.
• Handle the hard moments: manage escalations calmly, keep merchants updated at every step, and close the loop once the fix is in.
• Watch the signals: track volumes, approval rates, chargeback and refund levels, and flag early warnings before they become problems.
• Grow the account: run regular account reviews, recommend corridors, payment methods and features that fit, and support renewals and pricing conversations with the CEO.
• Bring the merchant’s voice inside: feed what merchants need back to product, engineering and compliance.

Skills

Relationship mgmt

Account management

Payments industry

KYC/KYB/AML

English communication

Job description

UniqPay is seeking a Relationship Manager to own day-to-day relationships with a portfolio of regulated merchants, reporting directly to the CEO.

You will listen first, solve problems end to end, and give the CEO a clear view of merchant health, before issues turn into lost accounts.

You will grow the account, run regular reviews, and feed the merchant voice back to product, engineering and compliance to build the right features.