Partner Success Manager

United States Digital Space LLC; London; On-site; NOK 567,000 - 818,000; Full time

Job summary

United States Digital Space LLC is creating a new role focused on high-value partner relationships, with autonomy to shape the position. The goal is to close the gap between interest and high wallet share with our top merchants across LATAM, Africa and Asia.

You will own a book of 50–100 merchants, onboarding them, integrating with booking systems where possible, increasing wallet share, recovering dormant accounts, and expanding to second properties and group accounts.

Qualifications

• 2–5 years in account management or partner success in travel or hospitality.
• Fluent Spanish (LATAM merchants).
• SQL – pull/read data to monitor account health.
• Comfortable owning an outcome rather than working a queue.

Responsibilities

• Own a book of roughly 50–100 merchants across LATAM, Africa and Asia.
• Onboard merchants so the company becomes the default option.
• Integrate merchants with their booking systems where possible.
• Increase wallet share and reactivate dormant accounts before slow seasons.
• Expand into second properties, sister businesses and group accounts.
• Collaborate with the product team to turn ideas into reality.

Skills

Relationship building

Spanish fluency

Customer success mindset

Account management

Tools

SQL

Job description

Why the role existsThis is a new role focusing on our high-value partner relationships, so there's lots of scope to make it your own. We've been testing this internally to validate the vertical, and now we're looking for a more focused hire to accelerate it.

The role is designed to be the first point of contact for our most valuable merchants - and prospective merchants. The gap between 'I'm interested' and a high wallet share is where we unlock our growth. This role owns closing that gap for our highest-potential merchants.

What you'll ownA book of roughly 50–100 merchants — hotels, hostels, tour operators, dive shops, retreats across Latin America, Africa and Asia. For each one:

• Onboarding them properly, so the company becomes the default rather than one of several payment options
• Getting them integrated with their booking system where possible — integrated merchants transact more and stay longer
• Increase wallet share by working with them to use our full range of features
• Spotting merchants going quiet and getting them back before a slow season becomes a lost account
• Expanding into second properties, sister businesses and group accounts

You'll focus on adoption and churn prevention, and will have the scope to work with our product team to ensure ideas get turned into reality.

Who we're looking for

• 2–5 years in account management or partner success in travel or hospitality — OTA supply teams, tour operator or property software, or hands-on operations at a hostel, tour company or dive centre
• You love building relationships with customers
• Fluent Spanish (for our LATAM merchants!)
• SQL - you can pull and read your own data to monitor account health, rather than waiting on an analyst
• Comfortable being the person who owns an outcome rather than working a queue

You don't need a payments background. You'll learn that here, and we'll support you on the payments side while you build that up.

Find Jobs in United Kingdom on Arbeitnow