M&E Operations Leader — Deliver World-Class Events

Radisson Hotel Group; Oslo; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

Hotel stay discounts

Global & local perks

Career development opportunities

Job summary

Radisson Hotel Group is seeking an experienced M&E Operations Manager to own the planning and delivery of our Meetings & Events business. You will lead day-to-day operations, translate client requirements into operational plans, and coach a dedicated M&E team to ensure superb event experiences.

Responsibilities include staffing plans, cost control, and maintaining high standards across venues. You will collaborate with multiple departments to drive efficiency and guest satisfaction while being

Qualifications

• Experience within conference & banqueting from a large hotel.
• Fluent in English; Nordic language preferred.
• Leadership experience in a busy hospitality environment.
• Highly organised with ability to manage several events and priorities.
• Strong experience with staffing, scheduling and operational planning.
• Understand labour productivity and operational cost control.
• Confident communicating directly with clients and event organisers.
• High standards and excellent attention to detail.
• Visible, hands-on and supportive leader.
• Calm, solution-oriented and decisive under pressure.
• Enjoy collaborating across multiple hotel departments.
• Flexible with availability including evenings and weekends when required.

Responsibilities

• Lead day-to-day M&E operation and ensure delivery of meetings, conferences, banquets and events.
• Translate client requirements into clear operational plans.
• Lead, coach and develop the M&E operational team.
• Plan schedules, staffing and use of labour.
• Act as main operational contact for event organisers during events.
• Ensure rooms and spaces are set and maintained to high standards.
• Lead operational briefings and ensure teams are prepared.
• Manage guest feedback, complaints and service recovery.
• Maintain and improve M&E SOPs and standards.
• Manage labour productivity, agency costs, food & beverage costs, equipment rental and other expenses.
• Collaborate with M&E Sales, Kitchen, AV/Technical, Housekeeping, Engineering, Front Office, Security and wider F&B Leadership Team.
• Identify opportunities to improve efficiency and the event experience.

Skills

Leadership experience

Fluent English

Nordic language preferred

Hospitality operations

Stakeholder communication

Organisation / multi-tasking

Staffing & scheduling

Cost control

Attention to detail

Cross-department collaboration

Evenings/weekends availability

Job description

Radisson Hotel Group is seeking an experienced M&E Operations Manager to own the planning and delivery of our Meetings & Events business. You will lead day-to-day operations, translate client requirements into operational plans, and coach a dedicated M&E team to ensure superb event experiences.

Responsibilities include staffing plans, cost control, and maintaining high standards across venues. You will collaborate with multiple departments to drive efficiency and guest satisfaction while being