Lead Business Analyst

London Legacy Development Corporation; London; Hybrid; NOK 818,000 - 1,133,000; Full time

Benefits offered by this job

Annual leave 30 days

Season ticket loan

Bicycle loan

Pension scheme

Job summary

Greater London Authority is recruiting the Lead Business Analyst for the Digital Experience Unit. The role leads the BA function, sets strategic direction, and ensures delivery aligns with user needs and business goals. You will collaborate with policy and programme teams to drive inclusive, user-centric solutions.

The role is based at City Hall and involves hybrid working, leading a team across complex projects and guiding UCD practices to deliver measurable impact for Londoners.

Qualifications

• Proven experience leading a business analysis function or discipline in a complex organisation.
• Experience leading, mentoring and coaching a team with quality and consistency.
• Significant experience in business process improvement and requirements management.

Responsibilities

• Lead the DEU’s Business Analysis team and set direction for BA within the GLA.
• Oversee business analysis activities on projects and ensure solutions meet business and user needs.
• Guide the team in applying UCD principles throughout the project lifecycle.
• Work with stakeholders across City Hall to scope new features and processes.

Skills

Business Analysis

People Leadership

Agile Delivery

Stakeholder Engagement

User Research

Service Design

Requirements Management

Job description

Corporate Resources and Business Improvement

The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group.

About the team

The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis.

The UCD team works in partnership with policy, programme teams and colleagues across the GLA to ensure we are putting users first to solve the right problems, and designing to meet the GLA's aims and the needs of Londoners.

By making user insights and data visible and actionable, we enable efficient, effective decisions and support the delivery of efficient services that create meaningful, lasting impact.

About the role

This is a leadership role within the User Centred Design team, in the GLA's Digital Experience Unit. The User Centred Design team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in harmony with a shared mission to make all products and services as inclusive, accessible and user-centric as possible.

The Lead BA will lead the DEU’s Business Analysis team, representing the BA function and working with the Head of UCD and other colleagues to set the direction for business analysis within the GLA.

They will manage the Business Analysis team, ensuring quality and consistency across their work, overseeing business analysis activities on projects, guiding the team in applying UCD principles and practices throughout the project lifecycle, ensuring solutions meet both business and user needs.

They will be able to work in highly complex problem spaces, which may span multiple products or services. To set the foundations for intuitive, successful and user‑centric products and processes by working closely with stakeholders across City Hall.

The lead BA will also support the setup and implementation of the UCD team operating models, working collaboratively with colleagues to improve UCD and DEU ways of working.

The role is based at City Hall, Royal Docks (Kamal Chunchie Way, London, E16 1ZE).

The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework

What your day will look like

You will be leading the DEU’s Business Analysis team, representing the BA function and working with the Head of UCD and other colleagues to set the direction for business analysis within the GLA.

You will support the setup and implementation of the UCD team operating models, working collaboratively with your colleagues to improve UCD and DEU ways of working.

You will be working with other colleagues in the UCD team and wider DEU, in a collaborative way, helping to plan project activity.

You will allocate work in the Business Analysis team; mentoring and guiding your team to do the work.

You will work with your team to ensure quality and consistency across their work, overseeing business analysis activities on a portfolio of projects, guiding the team in applying UCD principles and practices throughout the project lifecycle, ensuring solutions meet both business and user needs.

You will work in highly complex problem spaces, which may span multiple products or services, scoping new features and processes, gathering and documenting business process and functional requirements from stakeholders and aligning this with user needs.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

Business Analysis Leadership: Proven experience leading a business analysis function or discipline in a complex organisational environment, setting direction and influencing strategic plans and business outcomes.

People Leadership and Capability Building: Proven experience leading, managing, mentoring and coaching a team, ensuring quality, consistency, professional development and effective delivery across a team.

Business Process Improvement and Requirements Management: Significant experience leading business process improvement, requirements definition and management activities, ensuring solutions align with organisational strategy and vision.

Digital Transformation and Agile Delivery: Experience working within digital transformation programmes and multidisciplinary teams, applying agile and iterative delivery approaches and promoting user-centred ways of working.

Stakeholder Engagement and Business Analysis Practice: Proven ability to engage, influence and collaborate with senior stakeholders to elicit, analyse and translate business and user needs into clear requirements, user stories and acceptance criteria.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part‑time work as this role is open to job‑share.

We are a Disability‑Confident Employer; any candidates who wish to be considered under the scheme and meet the essential criteria will automatically be invited to interview. If adjustments are required through the process, we will accommodate as much as possible.

Assessment process

Once you have submitted an application, your details will be reviewed by a panel.

If shortlisted, you will be invited to an interview/assessment.

The interview/assessment date is: 09/11/2026

Equality, diversity and inclusion

London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels.

GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments.

• 30 days' annual leave
• interest free season ticket loan
• interest free bicycle loan
• career average pension scheme

Additional Information

Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration.

Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening.

The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation, and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

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