Job Title:Patient Access Clerk - Full Time

Dorminy Medical Center; Time; On-site; NOK 338,000 - 451,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short Term Disability

Retirement plan

Paid Time Off

Job summary

Dorminy Medical Center is seeking a Patient Access Clerk to manage scheduling, registration, and pre-admission processes in a courteous outpatient setting. You will verify insurance, collect payments, and support accurate billing with signatures and required forms.

Ideal candidates have a high school diploma or GED, healthcare office experience, and the ability to read and communicate in English, with Spanish offering additional value. Benefits include medical, dental, and retirement options.

Qualifications

• High School Diploma or GED completed.
• Experience in a healthcare office preferred.
• Ability to read and communicate effectively in English; Spanish preferred.
• Certification courses through DMC within first 90 days of employment.

Responsibilities

• Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments.
• Verifies and updates patients' insurance and demographic information.
• Verifies and updates insurance cards and other billing documents, scanning them into the system.
• Communicates patient financial responsibility and collects payments in advance of services.
• Prepares patient documents and obtains signatures for forms and consents.
• Assist patients with information regarding Financial Assistance and Privacy practices.
• Maintain competency and meet productivity benchmarks; attend regularly.

Skills

English communication

Spanish preferred

Healthcare office experience

Customer service

Education

High School Diploma or GED

DMC Certification courses (within 90 days)

Job description

Patient Access Clerk - Full Time

Job Type Full-time Category Non-Clinical Contract Type Permanent Location Dorminy Medical Center Job Description

Under general supervision and in accordance with defined policies and procedures, the Patient Access Specialist performs scheduling functions for services offered by Dorminy Medical Center in an outpatient setting. This position is responsible for the pre-admission, admission, and registration of patients entering Dorminy Medical Center in a courteous and professional manner. The Patient Access Specialist interviews patients and gathers complete and accurate information to complete the admission and registration process accurately, efficiently, and expeditiously. This position is also responsible for pre-census, final census, and registration of inpatients, Same Day Surgery patients, outpatients, and Emergency Room patients. The Patient Access Specialist obtains appropriate signatures and informs patients and guests of DMC regulations, policies, and services.

Essential Job Functions

• Operates the computer and phone systems to accurately schedule, change, cancel, coordinate, and confirm appointments, including ancillary tests and procedures for patients and customers.
• Verifies and updates patients' insurance and demographic information.
• Verifies and updates insurance cards, eligibility information, and other billing-related documents, and scans them into the system.
• Follows regulatory and organizational processes to ensure the patient has completed necessary forms to be compliant with payor and regulatory requirements.
• Verifies insurance benefits and coverage information and performs advance price and out-of-pocket estimates to respond to patient inquiries and meet department point-of-service expectations.
• Prepares and completes patient documents, including obtaining patient signatures on required forms and consents, to support timely and accurate billing.
• Enter appointment information as needed to facilitate registration at front desk.
• Determines and communicates patient financial responsibility and collects personal amounts due in advance of planned services, to maximize the patient experience and meet department point of service (POS) goals.
• Assist patients with information regarding Financial Assistance, the Patient Bill of Rights, and the Notice of Privacy Practices, ensuring compliance with payor and regulatory requirements.
• Attains productivity benchmarks and department standards, including but not limited to point of service collections and insurance eligibility to warrant timely payments and accurate claims.
• Operates fax machine, photocopier and/or printer effectively to communicate patient information.
• Identifies and resolves problems in a professional and timely manner by collecting and relaying information to the appropriate team or department to ensure resolution.
• Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions.
• Regular attendance is required to carry out the essential functions of this position.

Job Requirements

Certification and completion of Patient Access Specialist Certification courses through DMC within first 90 days of employment.

Experience: Prefer healthcare office experience or position involved with meeting public. Ability to read and communicate effectively in English; Spanish also preferred.

• Ability to think and work effectively under stress with frequent interruptions; to move, sit, stand, walk and bend intermittently throughout the workday, lift and/or move up to 25 pounds.
• Must possess sight and hearing senses or use prosthetics that will enable these sources to function adequately so that the requirements of this position can be fully met.
• Use of mechanical and technical equipment required for the responsibilities assigned.
• External and internal applicants who become disabled, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodation to be determined on a case-by-case basis.
• Position has a moderate expected exposure to blood borne pathogens.

Experience High School Diploma or GED. Type 35 wpm.

Job Benefits

• Medical
• Dental
• Vision
• Voluntary Life for you, your spouse and children.
• Short Term Disability.
• Accident with Hospital Indemnity
• Critical Illness
• Employer paid one time your salary in Life Insurance
• Employer paid Long Term Disability benefits.
• Retirement benefits through VALIC with Employer Match
• Paid Time Off Accrual