Patient Access Associate - Emergency Department

MaineHealth; Norway; On-site; NOK 262,000 - 315,000; Full time

Benefits offered by this job

Health, dental, vision

Tuition reimbursement

Shift differentials for nights and/or:

Job summary

MaineHealth seeks an entry-level Patient Access Representative to register patients and families, verify insurance, and support admissions in Norway, Maine. This on-site role puts you at the heart of the patient journey, collaborating with clinical teams to ensure smooth, compassionate experiences.

Join a team that values teamwork, growth, and patient-centered care. Eligibility for benefits including tuition reimbursement and shift differentials makes this a promising entry point into healthcare

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related experience in healthcare or customer service is preferred.
• Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Responsibilities

• Register patients and family members in the EHR system.
• Verify insurance information and assist admissions.
• Coordinate follow-up communications and patient data entry.

Skills

Customer service

Data entry

Microsoft Word

Email

Internet communication

Education

High school diploma or GED

Tools

Microsoft Word

Email

Internet

Job description

Patient Access Representative– Norway, ME (On-Site)

$3,000 sign-on bonus available (prorated for part-time). Not eligible: per diem, current employees, or former employees within 6 months.
Launch your healthcare career in beautiful Norway, Maine. Nestled in the heart of western Maine's lake region, Norway offers a unique blend of small-town charm, outdoor recreation, and strong community connections.
In this entry-level Patient Access role, you'll work closely with clinical teams as the first point of contact for patients and families, supporting their healthcare journey through registration, insurance verification, admissions, and follow-up. Your compassion, communication skills, and attention to detail will help create a positive experience during some of life's most important moments.
You’ll gain experience in a fast-paced hospital setting, working with diverse patient populations and real-time care environments.

• Great for college students or anyone exploring a career in healthcare
• Collaborative, team-oriented culture with supportive leadership
• Health, dental, vision & tuition reimbursement benefits available
• Shift differentials for nights & weekends

Make an impact from day one—where your communication, compassion, and teamwork truly matter.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Related experience in healthcare or customer service is preferred.
• Additional Skills/Requirements Required: Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.
• Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.
We recognize the value each team member brings to our organization. Any offer of employment will depend on qualifications such as skills, relevant experience, education, certifications, and other job-related factors. The base range is an estimate and does not reflect the full value of our total compensation package.
The pay range for this position is $20.27to $24.36 per hour.
Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).
In addition to base pay, MaineHealth offers comprehensive benefits, recognition programs, career growth opportunities, and, where applicable, shift differentials or other incentives.

If you have questions about this role, please contact [e-mail]

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.