IT Operations Engineer: AI-Driven Infra & Cloud

Promon; Oslo fylke; On-site; NOK 650,000 - 900,000; Full time

Job summary

Promon, based in Oslo, is seeking a hands-on IT Operations Engineer to keep identity services, endpoints, servers, and networks running securely and reliably. You will be the key technical contact for second- and third-line support and report to the IT Operations Manager.

The role requires strong experience in IT operations, AD/IdP management, MDM and RMM tools, and both on‑premises and cloud server administration. Experience with AI initiatives is a plus.

Qualifications

• Hands-on experience in IT operations, infrastructure, and application operations
• Experience administering Active Directory, IdPs, authentication platforms, MDM, and RMM tools
• Experience with server administration across on-premises and cloud environments
• Hands-on experience with AI, such as building or implementing an AI-driven solution
• Bachelor's degree in IT or equivalent practical experience
• Nordic work culture with a flat hierarchy and inclusivity
• Opportunities for professional growth and development
• An international and engaging work environment

Responsibilities

• Operate identity and access: administer, configure, update, and upgrade Active Directory, identity providers (IdPs), and authentication platforms in line with access control and security requirements
• Manage endpoints and infrastructure: run our MDM and RMM platforms, on-premises and cloud-based servers and networks, and published information systems, keeping them secure, available, and well maintained throughout their lifecycle
• Provide second- and third-line support and handle incidents: detect, analyze, elevate, and help resolve infrastructure-related incidents and security events according to our incident management procedures
• Execute changes the right way: plan and document infrastructure and platform changes through our change management process, including risk, quality, and information security impact assessments
• Coordinate with vendors and stakeholders: work with suppliers on updates, vulnerabilities, and lifecycle changes, and keep internal stakeholders informed about maintenance and upgrades
• Keep things documented and compliant: maintain accurate documentation of architecture, dependencies, configurations, and procedures, and support audits and reviews related to IT operations, quality, and information security

Job description

Promon, based in Oslo, is seeking a hands-on IT Operations Engineer to keep identity services, endpoints, servers, and networks running securely and reliably. You will be the key technical contact for second- and third-line support and report to the IT Operations Manager.

The role requires strong experience in IT operations, AD/IdP management, MDM and RMM tools, and both on‑premises and cloud server administration. Experience with AI initiatives is a plus.