IT Help Desk Specialist — Hybrid & Remote Support

Capital One; Oslo; Hybrid; NOK 41,000 - 70,000; Full time

Job summary

Capital One Philippines Service Corp. in Alabang is seeking a Service Desk Coordinator to provide frontline technical support to associates, resolve basic software issues, and maintain service quality. You will use remote access tools and ServiceNow to track tickets and escalate as needed.

The role requires effective communication, problem solving, and a willingness to work in a hybrid setup with a shifting schedule to support 24/7 operations.

Qualifications

• High School graduate required.
• At least 1 year experience in a call center or equivalent.
• Excellent written and verbal communication.

Responsibilities

• Provide application support via remote access tools to resolve end-user issues.
• Monitor and respond to calls/chats in the Capital One Service Desk.
• Interact with end users to resolve software issues; hardware questions as needed.
• Remotely access and support end-user machines to achieve first-call resolution; use ServiceNow for ticketing.
• Assist with onboarding and training of new team members.

Skills

Communication skills

Problem solving

Analytical thinking

Hybrid work

Shift work (24/7)

Education

High School diploma

Tools

ServiceNow

Job description

Capital One Philippines Service Corp. in Alabang is seeking a Service Desk Coordinator to provide frontline technical support to associates, resolve basic software issues, and maintain service quality. You will use remote access tools and ServiceNow to track tickets and escalate as needed.

The role requires effective communication, problem solving, and a willingness to work in a hybrid setup with a shifting schedule to support 24/7 operations.