Global Payroll & EOR Onboarding Implementation Lead

Papaya Global; London; Hybrid; NOK 898,000 - 1,412,000; Full time

Job summary

Papaya Global is seeking a Global Payroll & EOR Onboarding Implementation Manager to join our Operations team in London. You will lead end-to-end onboarding and implementation projects for Global Payroll, EOR, and workforce management solutions, guiding clients from discovery to go-live and post-launch support.

You will collaborate with Payroll Operations, Product, Engineering, and Customer Success to deliver on-time, compliant configurations, data migrations, and integrations.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles.
• 3+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments.
• Proven experience managing complex implementation projects from discovery through go-live.
• Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions.

Responsibilities

• Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions.
• Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience.
• Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements.
• Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope.
• Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization.
• Collaborate with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover.
• Support integrations between payroll, HRIS, ERP, and other third-party systems.
• Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed.
• Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes.
• Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices.

Skills

Project management

Stakeholder management

Communication

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

HRIS

Payroll systems

ERP

Job description

Papaya Global is seeking a Global Payroll & EOR Onboarding Implementation Manager to join our Operations team in London. You will lead end-to-end onboarding and implementation projects for Global Payroll, EOR, and workforce management solutions, guiding clients from discovery to go-live and post-launch support.

You will collaborate with Payroll Operations, Product, Engineering, and Customer Success to deliver on-time, compliant configurations, data migrations, and integrations.