Field Operations Manager – Depot & Fleet Leader

Indiecampers Linkedin; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Career development

Opportunities to Lisbon/Mexico/Manila

Training and coaching

Performance bonuses

Travel & road trips

Job summary

Indie Campers is seeking an Operations Manager to lead daily execution across 2–3 depots for 300–450 vehicles. Based at the largest depot, you’ll travel between sites, support depot teams, ensure on-time readiness and safety, and serve as the first escalation point for critical issues.

You will coach Operations Supervisors, manage labor costs and budgets, monitor KPIs, and implement process improvements while ensuring SOPs, safety, and compliance across locations.

Qualifications

• 5–8 years of hands-on operations experience in mobility, rent-a-car, logistics, or a high-volume customer-facing environment.
• 2–3 years of experience leading teams across multiple locations or one high-volume site.
• Experience managing labor, overtime, operating costs, scheduling, and location-level budgets.
• Strong understanding of KPIs, workforce planning, fleet coordination, and operational improvement.
• Hands-on leadership style and willingness to work alongside frontline teams.
• Excellent communication and stakeholder-management skills.
• Professional fluency in English; additional local language capability is a plus.
• Strong Excel or Google Sheets skills; experience with reporting tools.

Responsibilities

• Lead 2–3 depots, delivering service, productivity, quality, and cost targets.
• Manage, coach, and develop Operations Supervisors across locations.
• Ensure vehicles are ready, safe, clean, and available for on-time customer check-ins and check-outs.
• Monitor KPIs, identify gaps, and implement corrective actions.
• Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget.
• Coordinate workforce coverage across locations, particularly during seasonal and operational peaks.
• Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices.
• Resolve escalated operational and customer issues and prevent recurrence.
• Implement new processes, systems, and district initiatives across assigned depots.
• Report performance, risks, and resource needs to the District Manager.
• Visit each assigned depot weekly or fortnightly and complete at least one frontline shift per month.
• Serve as the first escalation point when an Operations Supervisor cannot resolve a critical issue.
• Maintain availability during weekends and holidays when operationally necessary, including a Thursday-to-Monday working pattern during the six busiest months of the year.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

Fluency in English

Tools

Excel

Google Sheets

Job description

Indie Campers is seeking an Operations Manager to lead daily execution across 2–3 depots for 300–450 vehicles. Based at the largest depot, you’ll travel between sites, support depot teams, ensure on-time readiness and safety, and serve as the first escalation point for critical issues.

You will coach Operations Supervisors, manage labor costs and budgets, monitor KPIs, and implement process improvements while ensuring SOPs, safety, and compliance across locations.