Executive Front Desk Concierge

ST James Facilities

London

On-site

NOK 279,000 - 355,000

Full time

14 days+

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Job summary

ST James Facilities seeks a Receptionist to be permanently based at the front of house, covering the reception desk. You will be the first point of contact for guests and occupiers, delivering professional customer service and representing St James and its clients.

You will manage post, deliveries, calls, sign in guests and visitors, and coordinate with cleaners and security. A friendly, proactive attitude and strong English are essential to succeed in this role.

Qualifications

Proven working knowledge of customer service experience.
Previous experience in a similar corporate background.
Good command of the English language.
Working knowledge of IT with experience of using Microsoft Office.

Responsibilities

Take full ownership of the reception and all associated areas, liaising with cleaners, facilities, security and other departments.
Ensure all functions follow stipulated protocols and procedures.
Keep the Operations Manual and occupiers procedures up to date.
Be the presentable first point of contact for guests, visitors, occupiers and clients.
Greet guests and visitors, sign them in according to security procedures, and direct them to the relevant floors.
Handle guest queries and provide knowledgeable, professional responses.
Answer calls promptly, identify caller needs, and transfer calls appropriately.