End-User IT Support Engineer — Desktop & Devices

HCL Technologies Limited; Trondheim; On-site; NOK 550,000 - 700,000; Full time

Benefits offered by this job

Up to 20 days vacation per year

Insurance: Term life and Business Trav

Employee benefits policy compliant to国

Job summary

HCL Technologies Limited is hiring for an End-User IT Support role in Trondheim, Norway. You will be the single point of contact for workplace technology, troubleshooter for hardware, software, network and mobile devices, and manage IT assets throughout their lifecycle.

You will enable users and promote self-service tools to minimize ticket volume and deskside visits. The role emphasizes strong service mindset, business understanding, and multi-domain IT experience, with English and local

Qualifications

• Strong service mindset and business understanding.
• Experience across Servers & Storage, Communication Technology, and Managed Desktop Services preferred.
• Good communication in local language plus English.

Responsibilities

• Provide end-user IT support as a single point of contact for workplace technology needs.
• Troubleshoot laptops, desktops, mobile devices, printers and peripherals.
• Assist with OS installations, upgrades, and configuration.
• Manage IT assets and inventory, provisioning and deployment.
• Maintain asset tracking and stock levels in centralized systems.
• Support user enablement and promote self-service tools.

Skills

Service mindset

Business understanding

Servers & Storage

Communication technology

Managed Desktop Services

English communication

Local language proficiency

Job description

HCL Technologies Limited is hiring for an End-User IT Support role in Trondheim, Norway. You will be the single point of contact for workplace technology, troubleshooter for hardware, software, network and mobile devices, and manage IT assets throughout their lifecycle.

You will enable users and promote self-service tools to minimize ticket volume and deskside visits. The role emphasizes strong service mindset, business understanding, and multi-domain IT experience, with English and local