Desktop Support Engineer

A&O IT Group; Oslo fylke; On-site; NOK 550,000 - 750,000; Full time

Job summary

A&O IT Group in Lysaker, Oslo is seeking an IT Support professional to deliver on-site end-user support for a key client. This role includes handling incidents and service requests, deskside assistance, and support for devices and collaboration tools.

You will work with Windows OS, Active Directory and MS 365, perform health checks, and provide meeting room support. The position is full-time on-site with a focus on customer service and quick problem resolution.

Qualifications

• 1-3 years of experience in Windows Desktop support.
• Experience with Active Directory, MS Office 365 and PC hardware troubleshooting.
• Familiar with Helpdesk ticketing systems (e.g., ServiceNow).

Responsibilities

• Handle incidents and service requests and provide near-deskside support.
• Support end users with devices (workstations, laptops, tablets) and collaboration devices.
• Provide meeting room support and general End User computing assistance.
• Conduct daily health checks on End User Devices and network-attached devices.
• Deliver deskside support in line with performance standards.

Skills

Windows Desktop support

Customer service

Troubleshooting

Multi-tasking

Tools

Active Directory

MS Office 365

ServiceNow

Job description

Full time on-site - Lysaker, Oslo

The role

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required.
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About you

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

If you are interested in the opportunity to work onsite with one of A&O IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.