Delivery Specialist - Norway(A196880)

XPENG Norge; Oslo; On-site; NOK 480,000 - 600,000; Full time

Benefits offered by this job

Dynamic workplace

Short decision-making processes

International collaboration

Job summary

XPENG Motors Norway is seeking a Delivery Specialist to ensure fast, efficient and high-quality vehicle deliveries. You will follow the delivery process from arrival to handover to customers, collaborating with agents, logistics partners, sales, and internal support.

The role requires ownership, problem-solving in a fast-paced environment, and strong coordination skills. Proficiency with CRM and logistics tools, and fluency in Norwegian and English, are essential.

Qualifications

• Experience in automotive, logistics, customer deliveries or sales administration is an advantage.
• Good understanding of operational processes and coordination.
• Experience with CRM, order management or logistics systems.
• Strong Excel skills and confidence using digital tools.
• Good written and verbal communication in Norwegian and English.
• A valid category B driving licence.

Responsibilities

• Follow up vehicles from arrival in Norway through to final customer delivery.
• Ensure progress across transportation, arrival inspection, PDI, preparation and registration.
• Coordinate delivery plans with agents and internal departments.
• Ensure deliveries occur within agreed deadlines.
• Identify delayed deliveries and initiate actions.
• Verify contracts, payments and documentation before delivery.
• Ensure high data quality across our systems.
• Respond to enquiries from agents regarding deliveries.
• Prepare and monitor reports on delivery status and lead times.
• Contribute to the continuous improvement of processes, routines and systems.
• Support the sales organisation during periods of high delivery volume.

Skills

Operational coordination

CRM usage

Excel skills

Bilingual Norwegian/English

Delivery logistics

Tools

CRM

Order management

Logistics systems

Excel

Job description

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

Why should you be part of our success story?

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG - a leader in smart electric vehicles and sustainable mobility solutions.

Delivery Specialist - Norway

About the Role

As a Delivery Specialist at XPENG Motors Norway, you will play a key role in ensuring fast, efficient and high-quality vehicle deliveries.

You will follow the vehicles throughout the entire delivery process—from arrival and preparation to registration and final handover to the customer. The role involves close collaboration with our agents, logistics partners, sales organisation and internal support functions.

This position is ideal for someone who thrives in a fast-paced environment, takes ownership and enjoys finding solutions when things do not go according to plan.

Key Responsibilities

• Follow up vehicles from arrival in Norway through to final customer delivery
• Ensure progress across transportation, arrival inspection, PDI, preparation and registration
• Coordinate delivery plans with agents and internal departments
• Ensure that vehicles are delivered within agreed deadlines
• Identify vehicles and deliveries that have been delayed, and initiate the necessary actions
• Ensure that arrival inspections, damages and deviations are registered and handled promptly
• Follow up the availability and installation of winter wheels and other required equipment
• Verify that contracts, payments, financing and documentation are in place before delivery
• Ensure correct status updates and high data quality across our systems
• Respond to and follow up enquiries from agents regarding deliveries
• Prepare and monitor reports on delivery status, lead times and deviations
• Contribute to the continuous improvement of processes, routines and systems
• Support the sales organisation during periods of high delivery volume

Key Performance Areas

• Achievement of vehicle delivery targets
• Shortest possible lead time from vehicle arrival to customer delivery
• High quality and accuracy throughout the delivery process
• Reduction of vehicles remaining unnecessarily in stock or preparation
• Fast and structured handling of deviations
• Correct documentation, payment and system status before delivery
• High levels of agent and customer satisfaction

Qualifications and Experience

• Experience from the automotive industry, logistics, customer deliveries or sales administration is an advantage
• Good understanding of operational processes and coordination
• Experience with CRM, order management or logistics systems
• Strong Excel skills and confidence using digital tools
• Good written and verbal communication skills in Norwegian and English
• A valid category B driving licence

Relevant work experience may compensate for a lack of formal education.

Personal Qualities

We are looking for someone who:

• Is structured, accurate and solution-oriented
• Takes ownership and follows tasks through to completion
• Has a strong work capacity and thrives in a fast-paced environment
• Can prioritise effectively when managing multiple deliveries at the same time
• Communicates clearly and professionally
• Is comfortable challenging others and following up when progress is insufficient
• Has a strong customer focus and understands that vehicle delivery is a crucial part of the overall customer experience
• Is flexible and willing to contribute beyond their immediate responsibilities when required

What We Offer

• A key role in one of Norway's fastest-growing automotive brands
• A varied and highly operational working environment
• The opportunity to influence and further develop our delivery processes
• Close collaboration with committed colleagues, agents and international stakeholders
• A dynamic workplace with high ambitions and short decision-making processes

Organisational Placement

The position reports to Head of sales and works closely with Sales Operations, Logistics, Sales and XPENG's agent network.

For more information on how we process your personal data, please see: https://www.xpeng.com/policy

As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.