Senior Customer Lead National Security (London)

United States Digital Space LLC; London; On-site; NOK 1,009,000 - 1,262,000; Full time

Benefits offered by this job

Private healthcare

Life assurance

Critical illness cover

25 days holiday

Job summary

United States Digital Space LLC in London is seeking an account lead for National Security clients. You will own the client lifecycle from prospecting to delivery, building strong partnerships and expanding revenue across business units.

Ideal candidates have a proven NS sales record, London-based client experience, and ability to shape consortium bids. SC clearance is preferred. The role offers a competitive package in a dynamic start-up environment.

Qualifications

• Proven track record selling to National Security clients.
• Experience with London-based NS clients and client delivery.
• Understanding of NS procurement and commercial processes.
• Experience shaping consortium bids and strategic opportunities.

Responsibilities

• Lead as account lead for National Security clients in London and the wider region.
• Develop proposals, identify opportunities, and drive customer satisfaction throughout delivery.
• Drive net-new business and revenue diversification across client units.
• Collaborate with NS & Defence team to market new propositions and campaigns.

Skills

Account management

Strategic selling

Relationship management

SC clearance

Proposal development

GTM strategy

Job description

What You\'ll Do

Act as account lead for the company’s National Security clients located in London and the wider region, ensuring strong, resilient partnerships through the whole life cycle of the company’s client engagement from prospecting, proposal development, opportunity identification, and customer satisfaction in project delivery. Demonstrate highly visible presence with existing clients to augment the company’s brand and reputation. Utilise engagement on client delivery to build highly effective client relationships that support the company’s account objectives. Drive net-new business in the customer base, leading a campaign of revenue diversification to broaden the company’s engagement across the client business units, and landing material value and duration contracts with the customer base. Expand partnerships with the NS sector supplier base to deliver new revenue opportunities through partnership and new routes to market for the company. Work alongside the wider NS & Defence team to develop, refine and market new propositions to the company’s NS clients, ensuring that the company is able to meet customer requirement and adapts to new opportunities in the NS market. Contribute to the strategy and delivery of the NS & Defence team, providing expert insights into customer needs and procurement trends, and supporting NS&D strategic campaigns across the waterfront of client delivery. Be a valued contributor to the evolution of the company’s GTM function, supporting process improvements and maturation of business development.

Your Skills

Able to operate autonomously as an individual contributor, delivering against GTM objectives and targets. Accountable for personal delivery, and able to work collaboratively in a wider GTM team contributing to overall NS& D objectives. Excellent interpersonal skills, able to develop rapport and strong relationships with clients, understand client needs and align the company to deliver against them. A strategic thinker, able to understand long-term trends in clients and develop credible the company propositions. A collaborative worker, with a strong bias to supporting and enabling broader teams (both GTM and London-based the company colleagues).

Your Experience Essential

• Proven track record of selling, winning new business and proposition development in National Security. Demonstrable experience of working directly with National Security clients, especially those located in London, including demonstration of client delivery and relationship-based sales. Extant, valid SC (essential), DV (preferred). NS sponsorship preferred. Experience working with partners to shape and deliver consortium bids and strategic opportunities. Strong understanding of NS sector procurement and commercial processes. Strong commercial acumen including opportunity shaping, negotiation and deal strategy. Ability to operate effectively across strategy, relationship management and hands-on opportunity delivery.
• Experience of working on technology adoption, innovation ecosystems, or organisational change in government, especially National Security. Demonstrable success securing and growing contracts valued at £1m+ and/or multi-year engagements.

Who You Are

Due to the nature of this position, our work and our client engagements, the post holder must be willing and eligible to achieve a minimum of SC clearance. Pre-existing SC clearance is welcome.

Why us?

As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute. In return we will offer you:

• Salary: £80,000 - £100,000 depending on skills and experience Annual bonus scheme A generous pension scheme (with a company contribution of up to 10%) Private healthcare, life assurance and critical illness cover 25 days holiday plus bank holidays Volunteering day Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.

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