Customer Service Representative

Jobtailor; Ski; On-site; NOK 420,000 - 600,000; Full time

Job summary

Jobtailor in Ski, Norway is seeking a customer-focused order management specialist to oversee end-to-end order processing and deliver an excellent customer experience. You will coordinate orders with sales, suppliers, and factories, prepare quotes, handle invoicing, and monitor lead times using ERP systems.

The role requires strong English communication, an independent work style, and the ability to build cross‑functional relationships across departments.

Qualifications

• High school diploma required.
• Experience in customer service.
• Strong customer focus and product knowledge.
• Excellent written and spoken English.
• Comfortable with business systems and data-driven solutions.
• Experience with ERP systems; SAP S/4HANA preferred.
• Organized, proactive, and solution-oriented.
• Ability to work independently and collaborate across teams.
• Standard personnel security clearance.

Responsibilities

• Manage customer orders and deliver an excellent customer experience.
• Coordinate customer requests, sales activities, and supplier interactions.
• Maintain proactive customer contact, answer inquiries, provide product and delivery guidance, and manage the shared sales inbox.
• Prepare quotations and process sales and vendor orders.
• Handle invoicing and accurate order administration throughout the order lifecycle.
• Monitor order status and coordinate with factories and suppliers.
• Follow up on deliveries and communicate delays.
• Support e-Store and RMA requests.
• Check lead times and supplier capacity.
• Place orders according to customer requirements.
• Report discrepancies in customer records, pricing, or product information.
• Support internal cooperation and information exchange across departments.

Skills

Customer Service Experience

Effective Communication in English

Independent Work

Relationship Building

Organizational Skills

Proactive Problem Solving

Ownership Mindset

Education

High School Diploma

Tools

SAP S/4HANA

Business Systems

Digital Tools

Data-Driven Solutions

Job description

• Manage customer orders and deliver an excellent customer experience
• Coordinate customer requests, sales activities, and supplier interactions
• Maintain proactive customer contact, answer inquiries, provide product and delivery guidance, and manage the shared sales inbox
• Prepare quotations and process sales and vendor orders
• Handle invoicing and accurate order administration throughout the order lifecycle
• Monitor order status and coordinate with factories and suppliers
• Follow up on deliveries and communicate delays
• Support e-Store and RMA requests
• Check lead times and supplier capacity
• Place orders according to customer requirements
• Report discrepancies in customer records, pricing, or product information
• Support internal cooperation and information exchange across departments

Requirements

• High school diploma
• Experience in customer service
• Strong customer focus and ability to quickly develop product knowledge
• Effective communication in English, verbally and in writing
• Comfortable working with business systems, digital tools, and data-driven solutions
• Experience with ERP systems; SAP S/4HANA preferred, with other ERP experience also valuable
• Organized, proactive, and solution-oriented
• Positive attitude and strong sense of ownership
• Ability to work independently and build strong relationships across teams and departments
• Standard personnel security clearance for the selected candidate

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication and relationship building. Proficient in managing customer orders, utilizing ERP systems, and ensuring accurate order administration throughout the order lifecycle.

Highest-signal resume keywords

• Customer Service Experience
• ERP Systems Proficiency
• Effective Communication
• Order Management
• Proactive Problem Solving

Hard Skills

• Order Administration
• Quotation Preparation
• Invoicing
• Sales Order Processing
• Product Knowledge Development

Soft Skills

• Strong Customer Focus
• Organizational Skills
• Positive Attitude
• Independence
• Relationship Building

Certifications & Qualifications

• High School Diploma
• Standard Personnel Security Clearance

Industry Keywords

• Customer Experience
• Sales Activities
• Supplier Interaction
• Order Lifecycle
• Delivery Coordination

Tools & Technologies

• SAP S/4HANA
• Business Systems
• Digital Tools
• Data-Driven Solutions