Customer service representative

ASSA ABLOY Group; Sæby; On-site; NOK 420,000 - 540,000; Full time

Benefits offered by this job

On-site gym

Canteen subsidy

Parking with charging stations

Job summary

ASSA ABLOY Global Solutions Marine Division in Ski, Norway is seeking a Customer Service Representative to manage orders and deliver an exceptional customer experience. This is a one-year fixed-term role in a cooperative, forward-thinking culture that empowers you to build a career you can be proud of.

You will coordinate customer requests, sales activities, supplier interactions, prepare quotations, process orders, handle invoicing, monitor deliveries, and support e-store and RMA tasks while

Qualifications

• High school diploma; education in sales/marketing/business admin is a plus.
• Experience in customer service with a strong customer focus.
• Fluent in English; Norwegian or other languages a plus.
• Familiar with business systems and data-driven solutions; SAP S/4HANA is an advantage.
• Organized, proactive, solution-oriented; able to work independently.

Responsibilities

• Manage smooth order processing and deliver excellent customer experience.
• Prepare quotations, process sales and vendor orders, handle invoicing.
• Monitor order status and coordinate with factories and suppliers.
• Support e-store and RMA requests; report discrepancies in records.

Skills

High school diploma

English fluency

SAP S/4HANA experience

Customer service

Organized & proactive

Education

High school diploma

Sales/Marketing/Business Admin education

Tools

ERP systems

Job description

Are you a highly organized and proactive professional with a positive attitude, ready to take on an exciting Customer Service Representative role within our Marine Division? If so, this could be the perfect opportunity for you. Join ASSA ABLOY Global Solutions Marine Division in Ski, Norway, and become part of a cooperative and forward‑thinking culture that empowers you to build a career you can truly be proud of.

This is a one-year fixed‑term position.

What You Would Do As Our Customer Service Representative

You would be in charge of smooth order management and delivering an excellent customer experience by coordinating customer requests, sales activities, and supplier interactions.

You would also:

• Deliver excellent customer service by maintaining proactive customer contact, answering inquiries, providing product and delivery guidance, and managing the shared sales inbox.
• Prepare quotations, process sales and vendor orders, handle invoicing, and ensure accurate order administration throughout the order lifecycle.
• Monitor order status, coordinate with factories and suppliers, follow up on deliveries, communicate delays, and support e‑Store and RMA requests.
• Check lead times and supplier capacity, place orders according to customer requirements, and report any discrepancies in customer records, pricing, or product information.
• Contribute to effective internal cooperation and information exchanged across departments to ensure smooth processes and a high level of customer satisfaction.

The Skills And Experience You Need

We are looking for someone who:

• Has a high school diploma; additional education in sales, marketing, business administration, or a related field is considered an advantage.
• Brings experience in customer service, has a strong customer focus, and can quickly develop product knowledge.
• Communicates effectively in English, both verbally and in writing. Knowledge of Norwegian or other languages is considered a plus.
• Is comfortable working with business systems, digital tools, and data‑driven solutions to support daily operations. Experience with ERP systems, preferably SAP S/4HANA, is an advantage, although experience with other ERP systems is also valuable.
• Is organized, proactive, and solution‑oriented, with a positive attitude, a strong sense of ownership, and the ability to work independently while building strong relationships across teams and departments.

What We Offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• Competitive salary and incentive schemes.
• A motivated and supportive team environment.
• A wide range of benefits, including attractive employment terms, an excellent working atmosphere, flexible hours, on‑site gym, subsidized canteen, and parking—both with and without charging stations, just to name a few!

To make sure your personal data is safe, we don’t look at any applications sent by email or post. The recruitment process also includes standard personnel security clearance for the selected candidate. If you have any questions about the role or the process, email Alexandra Kymäläinen, Talent Acquisition Business Partner, at [e-mail]

Let’s create a safer and more open world – together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.