Customer Experience Center Lead

IWG plc; Egersund; On-site; NOK 600,000 - 800,000; Full time

Job summary

IWG in Rogaland, Norway is seeking a Customer Services Manager to run a busy centre with ownership over its performance. You will oversee all on-site activities, engage with customers, and drive service quality to turn visitors into brand ambassadors for the company and your team.

The role emphasizes hands-on leadership, sales-driven targets, and a strong customer‑first mindset, with opportunities for growth within a global workspace network.

Qualifications

• Experience delivering against targets while leading a small team.
• Experience running a flexible workspace centre, store, restaurant, or other high customer‑focus site.
• Must show passion, drive, ownership and resilience.

Responsibilities

• Managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after customers so they become brand ambassadors.

Skills

Leadership

Sales targets

Customer focus

Team management

Problem solving

Job description

IWG in Rogaland, Norway is seeking a Customer Services Manager to run a busy centre with ownership over its performance. You will oversee all on-site activities, engage with customers, and drive service quality to turn visitors into brand ambassadors for the company and your team.

The role emphasizes hands-on leadership, sales-driven targets, and a strong customer‑first mindset, with opportunities for growth within a global workspace network.