Centre Manager: Customer Experience Leader

Regus; Egersund; On-site; NOK 700,000 - 900,000; Full time

Job summary

IWG is seeking a Customer Services Manager to lead a busy centre and own its performance. You’ll have autonomy to run the site like your own business, with responsibilities that span operations, guest tours, and proactive customer care.

Your focus will be on delivering targets through a high-energy, customer-centric approach, nurturing a small team and driving opportunities that strengthen loyalty and the IWG brand.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, store, restaurant, or any site with high customer focus.
• Mindset matters: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Skills

Sales experience

Team leadership

Customer service

Target-driven

Resilience

Ownership

Job description

IWG is seeking a Customer Services Manager to lead a busy centre and own its performance. You’ll have autonomy to run the site like your own business, with responsibilities that span operations, guest tours, and proactive customer care.

Your focus will be on delivering targets through a high-energy, customer-centric approach, nurturing a small team and driving opportunities that strengthen loyalty and the IWG brand.