Commercial Support Specialist

Alva Industries; Trondheim; On-site; NOK 520,000 - 700,000; Full time

Job summary

Alva Industries in Trondheim is seeking a Commercial Support Specialist to strengthen our Commercial team. You will enable smooth sales operations, process customer orders, coordinate shipments, and ensure excellent customer experiences as we scale globally.

You will work closely with Sales, Operations, Finance, Supply Chain, and Engineering, maintaining accurate CRM and ERP data, preparing quotations, and supporting KPI reporting.

Qualifications

• Experience in backoffice sales or order management
• Experience with logistics coordination or customer-facing admin roles
• Attention to detail and structured approach to work
• Strong organizational and multitasking abilities
• Experience with ERP/CRM and MS 365 tools
• Professional English communication skills (written and spoken)

Responsibilities

• Support day-to-day sales operations and customer administration.
• Process customer orders, order confirmations, invoicing, and delivery follow-up.
• Coordinate shipments, customs documentation for import/export, and logistics activities with Operations.
• Handle customer inquiries and provide timely support throughout the order lifecycle.
• Prepare quotations and other commercial documentation.
• Maintain accurate customer and commercial data in CRM/ERP systems.
• Support reporting and tracking of commercial KPIs and business performance.
• Contribute to the development and implementation of commercial procedures and best practices.
• Identify opportunities to improve processes, tools, and workflows as we scale.

Skills

Customer focus

Organizational skills

Proactive

English proficiency

Collaboration

Education

Higher education in business/administration/international business/logistics

Tools

ERP

CRM

Microsoft 365

Job description

Would you like to become a part of our ambitious team?

As demand for our products continues to grow, we are looking for a Commercial Support Specialist to strengthen our Commercial team. In this role, you will play an important part in ensuring excellent customer experiences and efficient commercial operations. Our customers are based worldwide.

You will work closely with colleagues across Sales, Operations, Finance, Supply Chain, and Engineering while supporting customers and helping us scale our business globally. This is a unique opportunity to join an ambitious technology company where your contribution will have a visible impact and where you will grow together with the organization. You will report to the Commercial Operations Manager.

Key Responsibilities

• Support day-to-day sales operations and customer administration.
• Process customer orders, order confirmations, invoicing, and delivery follow-up.
• Coordinate shipments, customs documentation for import and export, and logistics activities together with Operations.
• Handle customer inquiries and provide timely support throughout the order lifecycle.
• Prepare quotations and other commercial documentation.
• Maintain accurate customer and commercial data in the CRM and ERP systems.
• Support reporting and tracking of commercial KPIs and business performance.
• Contribute to the development and implementation of commercial procedures and best practices.
• Identify opportunities to improve processes, tools, and workflows as we continue to scale.

Qualifications

• Higher education in business and administration, international business, logistics, or a related field. Relevant work experience may compensate for formal education.
• Experience from backoffice sales, order management, logistics coordination, other customer‑facing administrative roles or similar positions.
• Excellent attention to detail and a structured approach to work.
• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Experience with ERP, CRM, and Microsoft 365 tools.
• Professional communication skills in English, both written and verbal.
• Experience from manufacturing, industrial technology, logistics, or engineering companies is beneficial but not required.

We are looking for someone who is:

• Structured, reliable, and detail‑oriented.
• Service‑minded with a strong customer focus.
• Proactive and able to work independently.
• Comfortable collaborating across different functions and stakeholders.
• Adaptable and motivated by working in a growing scale‑up environment.
• Continuously looking for smarter and more efficient ways of working.
• Professional in your communication and responsive when issues arise.
• A positive contributor who enjoys supporting team success.

What We Offer

At Alva, you will become part of a highly dedicated and international team working to redefine electric motor technology. We offer a professional yet informal work environment where collaboration, personal development, and innovation are highly valued.

You can expect:

• The opportunity to join an ambitious and rapidly growing technology company.
• A meaningful role with real impact on our customers and business performance.
• Close collaboration with talented colleagues across multiple disciplines.
• Exposure to a wide range of commercial, operational, and customer‑facing activities.
• A collaborative, inclusive, and international working environment.
• Responsibility, autonomy, and the opportunity to help shape how we work as we scale.