Cloud Services Delivery Manager — Hybrid Oslo

SAS; Oslo; Hybrid; NOK 75,000 - 95,000; Full time

Job summary

SAS is seeking a Cloud Services Delivery Manager in Oslo, Norway. This hybrid role entails advocating for customer experience, managing enterprise accounts, and developing Customer Success Plans. The ideal candidate possesses experience in customer-support roles, excellent communication skills, and understanding of ITIL processes. Fluency in Norwegian is preferred. Join a dynamic team working at the forefront of cloud innovation and help customers maximize their investment in SAS Cloud.

Qualifications

• Experience in a similar customer-supporting role.
• Excellent communication skills and ability to work under pressure.
• Ability to influence, collaborate, and direct work across organizational boundaries.
• Fluency in Norwegian preferred.

Responsibilities

• Champion customer experience and provide management of assigned enterprise accounts.
• Build Customer Success Plans based on customer-defined business outcomes.
• Partner with sales organization to win new business and grow accounts.
• Manage Service Level Agreements and customer budgets.

Skills

Customer relationship management

Communication skills

Problem-solving

ITIL processes

Technical understanding

Education

Bachelor's degree or technical certification

Job description

SAS is seeking a Cloud Services Delivery Manager in Oslo, Norway. This hybrid role entails advocating for customer experience, managing enterprise accounts, and developing Customer Success Plans. The ideal candidate possesses experience in customer-support roles, excellent communication skills, and understanding of ITIL processes. Fluency in Norwegian is preferred. Join a dynamic team working at the forefront of cloud innovation and help customers maximize their investment in SAS Cloud.