Branch Manager - Retail MFB

Tata Capital; Mandal; On-site; NOK 800,000 - 1,200,000; Full time

Job summary

Tata Capital in Mandal is seeking an experienced Branch Manager to lead Loan Officers and field staff, driving sales targets and maintaining a top-quality loan portfolio.

You will design and execute collection strategies, monitor repayments, conduct regular field visits, and ensure compliance, training, and brand standards across the branch.

This role requires strong leadership, planning, and people management to optimize resources and deliver exceptional customer service.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead team of Loan Officers/Field Staff to achieve business targets.
• Ensure maximum collection efficiency and regular repayments.
• Design collection strategy to ensure quality portfolio.
• Conduct regular field visits to guide and motivate officers.
• Track repayment and follow up on delinquent accounts.
• Lead daily meetings to achieve daily run rate and planning.
• Maintain branch records and ensure compliance and admin tasks.
• Develop staff skills and optimize branch resources.
• Improve First Time Right and TAT while ensuring customer satisfaction.
• Maintain brand standards and strong brand recall.

Education

Graduate in any discipline

Job description

Achieving sales targets while ensuring best in class portfolio quality of the branch.

• - Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• - Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• - Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• - Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• - Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• - Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• - Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• - Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• - Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• - Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• - Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• - Ensure that all staff are adequately trained on the Products of the company and Processes.

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Qualification : Graduate in any discipline