21538 - Associate Infrastructure Engineer

Allscreens Nationwide Ltd; London; Hybrid; NOK 698,000 - 952,000; Full time

Benefits offered by this job

Pension contributions 28.97%

25 days annual leave (+5 after 5 years

Hybrid / flexible working

10% personal/professional development

£1k learning budget per person

Parental leave benefits

Job summary

Justice Digital, Data and Science is seeking an Associate Infrastructure Engineer – Video Services to join the Tech Services team in London. The role requires passing Security Check clearance and offers hybrid working between remote work and the local office.

You will be part of a collaborative Video Services team, aligning with the Government Digital and Data Framework, delivering data-driven AV solutions across the UK.

Qualifications

• Hands-on experience with modern video collaboration technologies.
• Experience deploying and supporting Microsoft Teams Rooms (MTR) endpoints.
• Good knowledge of IP networking fundamentals and video integration.
• Familiarity with ITIL-based service management processes.
• Experience with Microsoft 365, ServiceNow, and endpoint management tools.

Responsibilities

• Build and run data-driven audio/video technologies, including Teams Rooms, to enable MoJ services.
• Share knowledge of tools and collaboration platforms with the wider Justice Digital community.
• Act as Video SME providing advice and technical assistance to other sections of MoJ digital estates.
• Test, monitor and support MoJ Video endpoints and Meeting Room devices.
• Deploy and support legacy and cloud-based Video infrastructure with reliable integration.
• Maintain robust Video Services with high reliability and security.

Skills

Video collaboration

MTR deployments

Troubleshooting

Networking basics

ITIL processes

Stakeholder relations

M365 / TAC / Intune

Tools

Poly

Logitech

Cisco

Intune

Job description

Grade: HEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Working pattern: Full-time, Part-time, Flexible working, Job share

Contract Type: Permanent

Number of vacancies: 1

Vacancy number: 21538

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office.

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for an Associate Infrastructure Engineer – Video Services here at Justice Digital, Data and Science to be part of our warm and collaborative Video Services team within Technology Services.

This role aligns against Associate Infrastructure Engineer from the Government Digital and Data Framework

These are exciting times at Justice Digital, Data and Science. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.

We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.

As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.

You’ll receive a range of excellent benefits when you join our department, including:

A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.

25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King’s birthday.

Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.

Employees are allocated 10% of their working time for personal and professional development.

A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.

Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities:

Help to build and run user-centric, data driven modern audio video technologies, including Microsoft Teams Rooms (MTR) solutions, that enable the Ministry of Justice to deliver services across the UK.

Share knowledge of tools, techniques and collaboration platforms with the wider team and Justice Digital community.

Act as the technical Video Subject Matter Expert (SME) providing advice, knowledge sharing, and technical assistance to other sections of the MOJ's digital estates.

Work with end-users to test, monitor and support MoJ Video endpoints and Meeting Room devices.

Deploy and support Legacy and cloud-based Video infrastructure ensuring reliable integration with MoJ services.

Monitor, maintain and manage robust Video Services with demanding reliability, resilience, and scalability.

Monitor and implement performance tests for potential bottlenecks.

Implement security, backup, and redundancy strategies.

Maintain and develop interoperability with other MoJ key systems and services.

Maintain accurate documentation and service data for Audio Video Systems.

Review and support technical changes, ensuring resilience, usability and security.

Person Specification

Hands-on experience with modern video collaboration technologies, including deployment and support of Microsoft Teams Rooms (MTR) endpoints and supporting infrastructure.

Strong technical troubleshooting and diagnostic skills, with the ability to work collaboratively in identifying and resolving complex issues alongside video engineering and support teams.

Good working knowledge of managed video platforms and AV management tools, including technologies from Poly, Logitech, Cisco, and administrative platforms such as Microsoft Teams Admin Centre (TAC) and Microsoft Intune.

Familiarity with ITIL-based service management processes, particularly around incident, change, and service continuity management.

Awareness of strategic enterprise platforms such as Microsoft 365 (M365), ServiceNow, DIA networks, SD-WAN, along with an understanding of IP networking fundamentals including LAN/WAN, firewalls, DHCP, DNS, and network authentication, and how these elements support and impact video and AV services.

Ability to develop relationships with Business Units, Support Function Teams and Technology Teams.

Experience of identifying, developing and implementing changes to processes, policies and procedures to enhance video and collaboration services in large or complex organisations.