Workplace Host

Macro; Rotterdam; On-site; EUR 24,552 - 31,248; Full time

Job summary

Macro is seeking a Workplace Host in Rotterdam to provide excellent customer service and operational support. This entry-level position requires strong communication skills and a proactive attitude, making you the first point of contact for clients and visitors. Join a team focused on innovation and customer satisfaction in a supportive environment.

Qualifications

• Experience in a customer-facing role within the hospitality or service industry (an advantage).
• Strong communication skills and a proactive attitude.
• Ability to work under pressure and handle challenging situations.

Responsibilities

• Welcome visitors and clients at reception in a professional manner.
• Provide information and support for day-to-day operations.
• Manage local sub-contractors and ensure cleaning and catering standards.

Skills

Communication

Interpersonal skills

Problem-solving

Customer focus

Education

Experience in a similar role

Job description

Macro Rotterdam, South Holland, Netherlands

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Workplace Host Ref: VN313 Rotterdam Netherlands

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

We are seeking a customer-focused, highly organised, and detail-oriented Workplace Host to join our team. As the first point of contact, you will play a crucial role in providing excellent customer service and creating a positive impression for our customers. You should have excellent communication skills, a warm demeanour and the ability to multitask in a fast-paced environment.

In this role, you will play a crucial role in providing a highly professional and efficient client reception, office support and facilities service to our client. You will support in ensuring service delivery expectations are met according to clients’ standards and needs. You will maintain the professional image and reputation of Wella in all contact with clients, suppliers and internal staff.

You will support day to day operations including a variety of administrative and operational support tasks. You will carry out Front of House duties at the reception desk. You will create a great workplace environment for our visitors and colleagues.

Key Responsibilities will include:

• Receive and welcome all visitors and clients to reception in a professional and welcoming manner.
• Notify host and direct visitors to the appropriate person.
• Be the main point of contact for resolving day-to-day issues and service providers for site visits.
• Provide accurate information in-person and via phone/email relating to the environment to stakeholders.
• Support shipping/receiving function (sort mail, delivery packages and work with the Calabasas site for shipping labels).
• Participate and coordinate in Health and Safety functions in office.
• Take accountability for the physical Reception environment, ensuring it is tidy and presentable.
• Support meeting room bookings in both set ups and technology support (working with IT as required).
• Assist with event planning.
• Maintain meeting rooms and set up for functions.
• Proactive engagement with monitoring service levels of our service providers.
• Proactive in suggesting improvements we could be making to the environment and a willingness to take ownership of administrative duties.
• Help with catering and order other food services as required by the office administrational requirements.
• Order office supplies, coffee supplies and keep inventory of stock.
• Process and report on purchase orders and invoices.
• Perform other clerical receptionist duties such as filing, photocopying, expenses, and any other requirement within capabilities.
• Ensure vendors are managed to ensure cleaning, catering and general office standards are maintained to required level as required (COI on file).
• Manage local sub-contractors and with Sr Facilities Manager as the liaise with building management for both planned and reactive maintenance needs.
• Adopt a proactive approach to all duties and requests and be flexible enough to respond to ad hoc requests as they arise.
• Special Projects.

About You

The ideal candidate will have:

• Experience in a similar role and environment.
• Excellent communication and interpersonal skills.
• Fluent written and spoken English.
• Previous experience in a customer-facing role within the hospitality or service industry (an advantage).
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to handle challenging situations with composure and professionalism.
• A proactive and service-minded attitude.
• Strong communication skills, both with suppliers and client stakeholders.
• Ability to work under pressure.
• Customer focused approach.
• Excellent relationship-building skills.
• Flexible approach and team ethos.
• Solution orientated approach.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Facilities Services

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