Will Call Foreman

Ritter Lumber; Netherlands; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement plan

Job summary

Ritter Lumber is seeking a Will Call Foreman to lead the will-call team in the lumber yard, oversee order fulfillment, and ensure safety and inventory procedures are followed. The role reports to the Inventory Manager and focuses on delivering a high-quality customer experience.

Ideal candidates have 2–3 years in warehouse or inventory operations within lumber/building materials, with strong leadership and communication abilities to train and supervise staff effectively.

Qualifications

• Strong leadership, organizational, and communication skills.
• Ability to train and supervise team members effectively.

Responsibilities

• Team Leadership & Oversight: Supervise and direct the will-call team, including loaders and support staff.
• Order Fulfillment Management: Oversee staging, verification, and loading of customer orders with accuracy.
• Process Compliance & Execution: Enforce will-call procedures and ensure consistent execution of standards.
• Safety & Equipment Management: Promote safe practices; ensure training and compliance.
• Inventory Coordination: Communicate stock levels, discrepancies, and special orders with the Inventory Manager.
• Customer Interaction Support: Ensure professional pickups and coordinate with sales/delivery teams.
• Facility Organization & Maintenance: Maintain a clean, organized will-call area and proper storage.

Skills

Leadership

Organizational skills

Communication skills

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Vision insurance

Job Title: Will Call Foreman
Department: Operations
Reports To: Inventory Manager

Job Summary:

The Will Call Foreman is responsible for leading the will-call team and overseeing all aspects of customer order fulfillment within the lumber yard. This role ensures that will-call operations are executed efficiently, accurately, and in alignment with company standards. The Will Call Foreman supervises loaders and support staff, enforces safety and inventory procedures, and maintains a clean and organized work environment. Reporting directly to the Inventory Manager, this position plays a critical role in supporting inventory control initiatives and delivering a high-quality customer experience. The ideal candidate will demonstrate strong leadership, attention to detail, and a solid understanding of lumber and building materials (LBM) operations.

Key Responsibilities:

Team Leadership & Oversight:

Supervise and direct the will-call team, including loaders and support staff. Ensure accountability for performance, adherence to procedures, and customer service standards.

Order Fulfillment Management:

Oversee the staging, verification, and loading of customer orders. Ensure accuracy in product selection, tagging, and documentation to support inventory control and reduce shrink.

Process Compliance & Execution:

Enforce will-call procedures as defined by the Inventory Manager. Monitor team performance and ensure consistent execution of company standards for order handling and customer interaction.

Safety & Equipment Management:

Promote and enforce safe work practices, including proper lifting techniques and equipment operation. Ensure all team members are trained and compliant with safety protocols.

Inventory Coordination:

Communicate regularly with the Inventory Manager regarding stock levels, product discrepancies, and special order handling. Support cycle counts and tagging initiatives through accurate documentation and reporting.

Customer Interaction Support:

Ensure a professional and efficient customer experience during pickups. Assist with escalated customer concerns and coordinate with sales and delivery teams as needed.

Facility Organization & Maintenance:

Maintain a clean, organized, and hazard-free will-call area. Oversee product staging zones and ensure materials are stored and handled properly.

Qualifications:

Experience:

Minimum of 2–3 years in warehouse, yard, or inventory operations, preferably within the lumber and building materials industry.

Skills:

Strong leadership, organizational, and communication skills. Ability to train and supervise team members effectively.

Technical Knowledge:

Familiarity with LBM products, order fulfillment procedures, and material-handling equipment.

Physical Requirements:

Ability to lift heavy materials, operate forklifts and saws, and work outdoors in varying conditions.

Benefits:

• Competitive wages


• Health, dental, and vision insurance


• Retirement plan options with employer matching


• Paid time off and holidays


• Employee discounts on productsOpportunities for career growth and development