Will Call Loader

Ritter Lumber; Netherlands; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Health, dental, and vision insurance

Retirement plan with employer matching

Paid time off and holidays

Employee discounts

Job summary

Ritter Lumber is seeking a Will Call Loader to support customer fulfillment and maintain inventory accuracy in our operations department. You will execute will-call orders, assist with product handling, cashiering, loading, and basic lumber cutting.

The role emphasizes safety, accuracy, and customer service within a busy lumber yard. Reporting to the Inventory Manager, you will help ensure efficient inventory control and seamless receiving processes, while maintaining a clean and organized work

Qualifications

• Previous experience in cashiering, warehouse operations, or customer service preferred.
• Experience in the lumber and building materials industry is a plus.

Responsibilities

• Will-Call Fulfillment & Customer Support: Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders.
• Cashiering & Transaction Processing: Accurately process cash, credit, and electronic payments and balance cash drawer.
• Loading & Material Handling: Safely load LBM and millwork products into customer vehicles and assist with unloading.
• Lumber Cutting & Equipment Operation: Cut lumber to specified dimensions and operate forklifts, saws, and other equipment safely.
• Inventory Support & Product Tagging: Ensure correct pricing and tagging; monitor stock levels and report discrepancies.
• Safety & Compliance: Follow all policies related to equipment use, lifting techniques, and workplace safety.

Skills

Customer service

Attention to detail

Teamwork

Communication

Tools

Forklift operation

Lumber cutting

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Title

Will Call Loader

Department

Operations

Reports To

Inventory Manager

Job Summary

The Will Call Loader plays a key role in supporting customer fulfillment and inventory accuracy within the lumber yard. This cross-trained position is responsible for executing will-call orders, assisting with product handling, and maintaining a clean and organized work environment. The role includes cashiering, loading, and basic lumber cutting duties, with a strong emphasis on safety, accuracy, and customer service. Reporting to the Inventory Manager, the Will Call Loader ensures that all will-call processes are executed in alignment with company standards and contributes to the overall efficiency of the inventory and receiving teams.

Key Responsibilities

Will-Call Fulfillment & Customer Support

Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders. Provide knowledgeable support on lumber and building materials (LBM) and communicate effectively with the inventory and sales teams.

Cashiering & Transaction Processing

Accurately process cash, credit, and electronic payments. Maintain proper cash drawer balancing and ensure all transactions are recorded in accordance with company procedures.

Loading & Material Handling

Safely load LBM and millwork products into customer vehicles. Assist with unloading deliveries and organizing stock in coordination with the receiving team.

Lumber Cutting & Equipment Operation

Cut lumber to specified dimensions using appropriate tools. Operate forklifts, saws, and other material-handling equipment safely and efficiently.

Inventory Support & Product Tagging

Ensure correct pricing and tagging of products. Monitor stock levels and communicate inventory needs or discrepancies to the Inventory Manager.

Safety & Compliance

Follow all company policies related to equipment use, lifting techniques, and workplace safety. Maintain a clean, organized, and hazard-free barn area.

Process Accountability

Execute will-call procedures as defined by the Inventory Manager. Support inventory control initiatives by maintaining accurate documentation and contributing to shrink reduction efforts.

Qualifications

Experience

Previous experience in cashiering, warehouse operations, or customer service preferred. Experience in the lumber and building materials industry is a plus.

Skills

Strong customer service orientation, attention to detail, and ability to work in a fast-paced environment. Effective communication and teamwork skills.

Technical Knowledge

Familiarity with LBM products and basic lumber cutting techniques. Ability to safely operate forklifts, saws, and other equipment.

Physical Requirements

Ability to lift heavy materials (>70 lbs), stand for extended periods, and work outdoors in varying conditions.

Benefits

• Competitive wages
• Health, dental, and vision insurance
• Retirement plan options with employer matching
• Paid time off and holidays
• Employee discounts on products
• Opportunities for career growth and development