Warehouse Automation IT Applications Engineer

Bleckmann; Nederland; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible locations

Career development

Learning opportunities

Job summary

Bleckmann is seeking an IT Applications Support Engineer – Automation to ensure stable daily operation of warehouse automation systems across Bleckmann sites. You will be the primary IT contact for AutoStore, KCC/WCS, and the WMS platforms Manhattan WMS (Active Omni) and Blue Yonder Dispatcher (JDA).

Join an international IT team and help drive automation, monitoring dashboards, incident resolution, and collaboration with operations and suppliers to enable reliable end-to-end processes.

Qualifications

• Bachelor’s degree in IT, Computer Science, Industrial Engineering, Mechatronics, or equivalent experience/certifications.
• 1–2 years of experience in IT application support, operations, or a technical support role (strong internship experience is welcome).
• Affinity with logistics or warehousing environments.
• Experience with WMS/WCS/automation systems is a strong plus.
• Knowledge of Manhattan WMS (Active Omni) and/or Blue Yonder Dispatcher (JDA) is a major advantage.
• Understanding of software systems, APIs, and network communication (TCP/IP, REST, sockets).
• Comfortable analysing log files and troubleshooting structured root-cause scenarios.
• Experience with ITSM tools (TopDesk is a plus).
• SQL or basic scripting knowledge is beneficial.
• Fluent in English; Dutch is a strong advantage.
• Strong ownership, analytical skills, and structured working style.
• Willingness to travel between sites (Bergen op Zoom, Roosendaal, Almelo) and participate in on‑call rotations when needed.

Responsibilities

• Deliver 1st and 2nd line software support for AutoStore and KCC WCS across all Bleckmann automation sites, with a focus on the Dutch region (Bergen op Zoom, Roosendaal, Almelo).
• Log, triage, and follow up on incidents in TopDesk using the P1–P4 priority framework, escalating when needed.
• Diagnose issues across the end-to-end automation stack, including WMS–WCS communication errors, TCP/IP connection failures, integration issues, and pick/put logic errors.
• Serve as the daily point of contact for automation suppliers (Kardex, Addverb) and coordinate ticket follow-up and incident resolution.
• Monitor KCC WCS dashboards, health checks, and alerting to proactively identify risk signals.
• Support maintenance windows, software updates, configuration changes, and regression testing after releases or patches.
• Analyse logs and interface data to identify recurring issues and contribute to long-term improvements.
• Maintain internal knowledge base articles, troubleshooting guides, and runbooks.
• Support change requests (CRs) and evaluate the impact of software changes on the automation ecosystem.
• Collaborate closely with WMS support, infrastructure teams, and warehouse operations to ensure reliable end-to-end processes across Manhattan and Blue Yonder environments.
• Report to the IT Automation Manager / Head of WMS Support.

Skills

IT application support

Logistics knowledge

WMS/WCS/automation systems

SQL / scripting basics

English fluency

Dutch language (advantage)

Education

Bachelor’s degree in IT / Computer Science / Industrial Engineering / Mechatronics

Tools

Manhattan WMS (Active Omni)

Blue Yonder Dispatcher (JDA)

AutoStore

KCC/WCS

TopDesk

Job description

Bleckmann is seeking an IT Applications Support Engineer – Automation to ensure stable daily operation of warehouse automation systems across Bleckmann sites. You will be the primary IT contact for AutoStore, KCC/WCS, and the WMS platforms Manhattan WMS (Active Omni) and Blue Yonder Dispatcher (JDA).

Join an international IT team and help drive automation, monitoring dashboards, incident resolution, and collaboration with operations and suppliers to enable reliable end-to-end processes.