Automation Support Engineer: Warehouse IT & WCS

Bleckmann Solutions B.V.

14 days+

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Competitive salary packaging

Flexible work locations across NL

Bachelor’s degree in IT, Computer Science, Industrial Engineering, Mechatronics, or equivalent experience/certifications.
1–2 years of experience in IT application support, operations, or a technical support role (strong internship experience is welcome).
Affinity with logistics or warehousing environments.
Experience with WMS/WCS/automation systems is a strong plus.
Knowledge of Manhattan WMS (Active Omni) and/or Blue Yonder Dispatcher (JDA) is a major advantage.
Understanding of software systems, APIs, and network communication (TCP/IP, REST, sockets).
Comfortable analysing log files and troubleshooting structured root‑cause scenarios.
Experience with ITSM tools (TopDesk is a plus).
SQL or basic scripting knowledge is beneficial.
Fluent in English; Dutch is a strong advantage.

Deliver 1st and 2nd line software support for AutoStore and KCC WCS across all Bleckmann automation sites, with a focus on the Dutch region.
Log, triage, and follow up on incidents in TopDesk using the P1–P4 priority framework, escalating when needed.
Diagnose issues across the end‑to‑end automation stack, including WMS–WCS communication errors, TCP/IP connection failures, integration issues, and pick/put logic errors.
Serve as the daily point of contact for automation suppliers and coordinate ticket follow‑up and incident resolution.
Monitor WCS dashboards, health checks, and alerting to proactively identify risk signals.
Support maintenance windows, software updates, configuration changes, and regression testing after releases or patches.
Analyse logs and interface data to identify recurring issues and contribute to long‑term improvements.
Maintain internal knowledge base articles, troubleshooting guides, and runbooks.
Support change requests (CRs) and evaluate the impact of software changes on the automation ecosystem.
Collaborate with WMS support, infrastructure teams, and warehouse operations for end‑to‑end reliability.