Waitstaff Employee II

The Big Family Group; Roermond; On-site; EUR 29,000 - 31,000; Full time

Benefits offered by this job

Full-time 38 hours

Staff parties

10% discount at group venues

Training and courses opportunities

Travel expense reimbursement

Company clothing

Job summary

The Big Family Group in Roermond is seeking a Service Manager to lead the floor with pace, focus, and hospitality. You will guide the team during service, partner with the Head of Service, and ensure a high-energy, guest-centered experience.

You bring leadership naturally, communicate clearly, and stay calm under pressure while guiding service operations, including evenings and weekends in a dynamic hospitality setting.

Qualifications

• MBO-level education in hospitality at level 3 or 4, or proven relevant work experience.
• Experience in a supervisory role within service is a strong plus.
• Able to understand service processes, keep a team running smoothly and be flexible including evenings and weekends.

Responsibilities

• Lead the team during service, work with pace and hospitality to ensure quality.
• Communicate smoothly with kitchen and bar, maintaining energy, calm and flow on the floor.
• Be the main point of contact for colleagues and guests, and support Head of Service.

Skills

Leadership

Communication

Team management

Education

MBO-level hospitality (level 3-4)

Job description

SERVICE MANAGER
MR. SAMMI ROERMOND | FULLTIME 38 HOURS

At Mr. Sammi, you feel it immediately: this is where it happens. The floor is alive, the pace is high and the energy is contagious. Guests come for atmosphere, quality and experience, and that only works with a service team that stands strong, works together and genuinely enjoys what they do.

For our team in Roermond, we are looking for a Service Manager who reads the floor effortlessly, takes responsibility and leads the team with pace, focus and hospitality. You are the engine during service and a key link alongside the Head of Service.

YOUR MOMENT ON THE FLOOR

As Service Manager, you are constantly in motion. You lead the team during service, work fully alongside them and guard quality down to the smallest details. You see what’s happening, anticipate situations and step in before it even seems necessary.

You are the main point of contact for colleagues and guests, communicate smoothly with kitchen and bar, and make sure the energy on the floor is right. Even during peak moments, you maintain overview and bring calm, structure and flow.

WORKING AT MR. SAMMI

Mr. Sammi is hospitality with volume, boldness and attention. It’s dynamic, intense and never boring. No fixed days, no standard services, but every day the drive to do better than yesterday.

You are given trust and responsibility, but you’re never on your own. Together with the Head of Service, you build a strong floor, a close-knit team and a service experience that stays with guests.

Mr. Sammi is part of The Big Family Group. This means professional working standards, clear structures and plenty of room to grow, contribute ideas and develop yourself.

THIS IS YOU

You have experience in service and feel ready for more. More responsibility, more influence and more challenge. Leadership comes naturally to you, yet you always remain part of the team.

You communicate clearly, stay calm under pressure and have an eye for both guest experience and team dynamics. You thrive on pace, buzz and a venue that’s always in motion.

EDUCATION AND EXPERIENCE

You have an mbo-level education in hospitality at level 3 or 4, or proven relevant work experience. Experience in a supervisory role within service is a strong plus. You understand service processes, know how to keep a team running smoothly and are flexible, including evenings and weekends.

YOUR STRENGTH

You show natural leadership, dare to make decisions and keep overview. You are stress-resistant, solution-oriented and know how to bring people along. You present yourself professionally and radiate confidence on the floor.

WHAT WE OFFER

A full-time position of 38 hours per week in an energetic hospitality venue where ambition is tangible. A lot of responsibility, short communication lines and close collaboration with the Head of Service. You work within an organisation that continues to grow and where your contribution truly matters. Employment conditions are in accordance with the Dutch Hospitality CAO.

POSITION LEVEL AND SALARY

CAO reference position Service Manager I, job group 5. Salary indication between €2,580 and €2,800 gross per month based on a 38-hour workweek, depending on experience and level of responsibility.

Why?

We can already hear you thinking: why would I want to work with you? Below, we’ll explain it to you in detail.

• You’ll be working at one of the coolest hospitality venues in and around Roermond.
  
• You become part of a team that truly feels like family.
• You receive personal attention from both management and directors.
• We offer plenty of opportunities to grow within our fast-growing company.
• There are numerous training and course opportunities available.
  
• You’ll be working for an innovative, reliable and professional employer with guts.
  
• You receive a 10% discount at all venues that are part of The Big Family Group.
  
• You’ll enjoy lots of fun moments and extras, such as staff parties, Christmas gifts, birthday presents and more.
• You’ll receive a salary that puts a smile on your face.
  
• You receive extra pay on official public holidays.
• Of course, you’ll receive great tips.
• We offer travel expense reimbursement (by mutual agreement) if you live far outside Roermond.
• Chefs can have five knives sharpened every four months.
  
• Both kitchen and service staff receive awesome company clothing.