Guest Service Supervisor

The July; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Personal growth training

Self-care day

OpenUp platform

Gym & sauna access

Employee hotel rates

Hotel discount rates

Team events

Job summary

The July Twenty Eight in Amsterdam seeks a Guest Service Supervisor to lead the Front Office team, craft memorable guest experiences, and maintain smooth daily operations. You will coach staff, manage schedules, handle guest feedback, and ensure breakfast service is well-stocked and beautifully presented, starting each day with energy.

Ideal candidates will have hospitality experience, strong English, basic Dutch, and a proactive mindset, ready to thrive in a lively, guest-focused environment

Qualifications

• Experience in hospitality or Front Office operations.
• Ownership mindset and helping people.
• Strong English communication and basic Dutch.
• Positive, motivating team player.
• Flexible availability between 07:00 and 23:00.
• Knowledge of Amsterdam hotspots and local vibe.
• Energetic, people-focused environment.

Responsibilities

• Own scheduling, coaching colleagues and interns.
• Handle guest feedback and maintain service standards.
• Coordinate breakfast supplies and buffet presentation.
• Support and motivate Front Office team during shifts.
• Assist guests and colleagues and solve challenges.

Skills

Experience in hospitality

Ownership mindset

Strong English communication

Basic Dutch skills

Flexible availability

Job description

The July Twenty Eight

Combines hospitality with design. All 56 apartments are decorated by Martin Brudnizki Design Studio. From the beds to the tiles, Amsterdam is reflected in the smallest details. The look is luxurious but always accessible. The apartments are comfortable; there is a living area, fully equipped kitchen and bathroom. The rest of our hotel is just as complete. The lobby is not just for lounging, it is also a place to get work done, meet up with friends or read a book on your own. You can also relax in our modern gym and sauna. The July Twenty Eight is a hotel where guests fully recharge.

The Job

As Guest Service Supervisor, you play a key role in creating memorable guest experiences while supporting and motivating the Front Office team. You inspire your colleagues, stay calm under pressure and know how to turn everyday moments into something special guests remember. Whether helping guests plan their Amsterdam stay, supporting the team during a busy check-in or arranging a personal touch for a returning guest, you know what great hospitality looks like and bring that energy to the team.

Alongside creating great guest experiences, you ensure the daily operation runs smoothly. You take ownership of scheduling, coaching colleagues and interns, handling guest feedback and maintaining service standards across every shift. You also take care of ordering breakfast supplies, making sure the breakfast buffet is always well-stocked and beautifully presented, so guests can start their day right.

What your day looks like

You start with a handover and coffee with the team, going through arrivals, VIPs and the day's priorities. From there, you're at the centre of the operation: keeping schedules on track, supporting guests and colleagues, coaching team members and helping solve challenges as they arise. You keep an eye on the overall guest experience, review feedback, spot opportunities for improvement and work closely with the Guest Service Manager to keep everything running smoothly behind the scenes.

Do you recognize yourself in the following?

• Experience in hospitality or Front Office operations


• Someone who naturally takes ownership and enjoys helping people


• Strong communication skills in English and basic Dutch skills


• A positive and motivating team player


• Flexible availability between 07:00 and 23:00


• A proactive mindset: you spot opportunities before others do


• Knowledge of Amsterdam’s hotspots, restaurants, and local vibe


• Someone who enjoys working in an energetic, people-focused environment

What’s in it for you?

In our flat organization, within an informal working atmosphere, your ideas are highly valued.

• In addition to a competitive salary, you can earn an annual bonus

• Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities


• Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement


• OpenUp: An online platform with all sorts of resources to enhance your mental well-being both at work and at home


• Boost your Health with Padel, Personal trainer sessions, Free Gym & sauna access, sport events & workshops. We've got it all covered!


• Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate


• Explore the world with discount rates for other hotels


• Team drinks, events & outings to (never) forget!