Medewerker Ticketing & Reservering - Schiphol Airport

Aviapartner Group; Schiphol; Remote; EUR 28,000 - 33,000; Full time

Benefits offered by this job

Travel reimbursement

Travel allowance

25 vacation days

Pension plan

Schiphol pass discounts

Friendly colleagues

Job summary

Aviapartner Group seeks a Ticketing & Reservations Agent at Schiphol Airport. You will book and rebook tickets, handle passenger and baggage data, and work across the ticket counter, check-in, and gate areas. You will also upsell services like extra legroom or upgrades to ensure a positive start to travel.

The role requires strong communication, ability to work under pressure, and experience with Amadeus. Dutch and English proficiency and an MBO-4 level education are expected.

Qualifications

• Strong communication and professional approach.
• Ability to stay calm under pressure in busy environments.
• Sales acumen and proactive upselling of extras.

Responsibilities

• Book and rebook tickets for passengers during delays and cancellations.
• Greet passengers at the ticket counter, check-in, and gate areas.
• Handle passenger and baggage data in reservation systems.
• Upsell services such as preferred seating or upgrades to enhance travel experience.

Skills

Communication skills

Sales aptitude

Fluency in Dutch and English

Education

MBO-4 level education

Tools

Amadeus reservation system

Job description

Ready for Take‑Off?

As a Ticketing & Reservations Agent, you will be the face of the airline, greeting passengers with a smile. You will be responsible for booking tickets and rebooking them during delays and cancellations. Additionally, you will work extensively with passenger and baggage data in reservation systems of multiple airlines.

You enjoy a challenge and are eager to dive into complex processes such as ticketing and pricing. Your workplace is dynamic: you will be actively working at the ticket counter, check-in, and at the gate. You will proactively sell extra services, such as special seats for extra legroom or other upgrades, ensuring that every passenger starts their journey with a good feeling!

What we expect from you:

• You are communicative and professional in your approach.




• You thrive under pressure and stay calm in stressful situations.




• You are quick to approach passengers and have a keen sense of when there is an opportunity for sales.




• You will work flexible shifts between 04:30 AM and 10:30 PM.




• Both part-time and full-time positions are available.

What we offer:

• A dynamic work environment at Schiphol Airport, where no two days are the same.




• A challenging and varied role in the aviation industry.




• The opportunity to work in a motivated team of colleagues.




• Flexible working hours, with options for both part-time and full-time positions.

Who are we?

Aviapartner is one of the largest independent ground handling companies, operating at 70 airports across 7 European countries (Belgium, France, Spain, Germany, Italy, Switzerland, and the Netherlands) and South Africa. In the Netherlands, we employ approximately 800 people, including baggage handlers, turnaround supervisors, and ground hostesses. Each year, we handle around 700,000 flights at our stations. We are located at Schiphol East, Schiphol Center, and Rotterdam Airport. A wonderful company with many opportunities for growth and development.

Your Profile

You have strong communication skills and can interact with customers in a professional manner.You take initiative, are enthusiastic, and feel comfortable approaching passengers.Sales experience is a plus.You have completed an MBO-4 level education.You have a good command of both the Dutch and English languages.Experience with the Amadeus reservation system is required.You are flexible and can reach the airport between 04:30 AM and 10:30 PM. What we offer

A growing base salary of at least €2.744,- for a 38-hour workweek, excluding allowances and based on your experience. This salary is supplemented by a shift allowance. If you work before 07:00 AM, after 07:00 PM, or on weekends, you'll receive an additional allowance, ranging from 22% to 40%. But more importantly, we offer varied and challenging work within the dynamic world of aviation, with plenty of opportunities for career growth.

In addition:

• Travel reimbursement up to 20 km per single trip (maximum €9.20 per day).




• If you travel by public transport, you’ll receive a travel allowance of up to €16.20 per day.




• 25 vacation days based on a full-time contract of 38 hours.




• Plenty of opportunities for career advancement, internal training, and personal development.




• A great pension plan.




• With your Schiphol pass, you’ll get discounts at Schiphol Plaza.




• Friendly colleagues.

Do you have questions about this position? Please contact our recruitment team: [e-mail]