VIP Client Success & Relationship Lead (Flexible)

flatexDEGIRO; Amsterdam; On-site; EUR 55,000 - 70,000; Full time

Benefits offered by this job

30 days paid leave

Transport allowance

Pension plan

Professional development opportunities

Office in Amsterdam Rembrandt Tower

Job summary

flatexDEGIRO SE is seeking a dedicated VIP Client Support professional based in Amsterdam to provide top-tier service to our high-value clients. You will handle inquiries via phone and email, de-escalate issues, and contribute to the overall VIP client experience.

The ideal candidate has relevant experience in customer support or relationship management, fluent Dutch and English, and strong knowledge of complex financial products used by retail investors.

Qualifications

• Relevant experience in customer support, account management, or relationship management.
• Fluent in Dutch and English with exceptional customer support skills.
• In-depth knowledge of financial products used by retail investors, including options, futures, and turbos and trading strategies.
• Finance/Business/Economics degree; compelling interest in financial markets and related fields.

Responsibilities

• First point of contact for VIP clients via phone and email.
• Handle service calls and emails regarding news, CA, margin calls, mass communications, fee changes, etc.
• De-escalate inquiries and complaints with empathy and documented steps.
• Deal with and de-escalate client complaints and report formal complaints properly.
• Engage in VIP projects and stay informed about competitor changes and their impact on the business.
• Collaborate with stakeholders to improve procedures for VIP client experience.

Skills

Customer support

Account management

Client relationship

Communication

Education

Finance degree

Business degree

Economics degree

Hospitality degree

Law degree

Humanities degree

Job description

flatexDEGIRO SE is seeking a dedicated VIP Client Support professional based in Amsterdam to provide top-tier service to our high-value clients. You will handle inquiries via phone and email, de-escalate issues, and contribute to the overall VIP client experience.

The ideal candidate has relevant experience in customer support or relationship management, fluent Dutch and English, and strong knowledge of complex financial products used by retail investors.