Customer Support Specialist | German | Amsterdam

Abroad Experience; Amsterdam; On-site; EUR 29,451 - 35,276; Full time

Benefits offered by this job

30 paid holidays per year

Premium-free pension

Various online trainings

Growth opportunities

Friendly team with Friday drinks

Job summary

Abroad Experience is looking for a German-speaking customer support specialist for a global investment bank located in Amsterdam’s financial district. This role offers the chance to grow within the financial industry while ensuring customer inquiries are handled efficiently.

The ideal candidate should be fluent in German (C1 level) and possess an eagerness to learn about investment products. The position includes a salary of €2,900 per month plus a 5.5% guaranteed bonus, a hybrid working setup, and opportunities for personal development.

Qualifications

• Minimum HBO level or equivalent ability.
• Fluency in German at C1 level.
• Interest in finance and investing.
• Eager to learn and ambitious.
• Motivated and enthusiastic employee.

Responsibilities

• Ensure customer inquiries are answered quickly and efficiently.
• Demonstrate empathy and think in solutions.
• Learn about the company’s products and comply with regulations.

Skills

Fluency in German (C1 level)

Empathy towards customers

Interest in finance and investing

Motivated and enthusiastic employee

Education

HBO level or equivalent

Job description

Category: Customer Service / Order Management

Our client is a global investment bank located in Amsterdam’s financial district.

Responsibilities/Tasks

This role is ideal for a motivated professional looking to gain valuable experience and grow within the financial industry. As a German-speaking customer support specialist at a global bank in the financial district of Amsterdam, you will ensure that customer inquiries are answered quickly and efficiently. You will gain extensive knowledge about investment products. We are looking for someone who is good at demonstrating empathy towards customers and thinking in solutions. Additionally you should be enthusiastic in phone‑conversations and make sure customers are happy with the provided services. It is important for you are willing to learn about the company’s products and comply with its regulations.

Your colleagues are brokers and client service representatives. They help private and business clients in Germany and Switzerland. This is why it is important that you are fluent in German (C1 level). This team has one mission: to provide excellent customer service regarding investment products.

Requirements

• Minimum hbo level or equivalent ability
• You speak German at C1 level
• You have interest in finance and investing
• Eager to learn, ambitious
• You are a motivated and enthusiastic employee

What’s in it for you

• A chance to grow your skills in the financial sector
• A salary of €2,900 per month plus 5,5% guaranteed bonus
• Hybrid setup
• 30 paid holidays per year
• A premium‑free pension
• Various online trainings that contribute to your personal development
• Growth opportunities
• Working in a friendly team with Friday drinks