Customer Support Specialist | Dutch | Amsterdam

Abroad Experience; Amsterdam; On-site; EUR 32,000 - 36,000; Full time

Benefits offered by this job

30 paid holidays per year

5.5% guaranteed bonus

Premium-free pension

Various online trainings

Growth opportunities

Friendly team atmosphere

Job summary

Abroad Experience is seeking a motivated Dutch-speaking customer support specialist in Amsterdam's financial district to provide excellent customer service for a global investment bank.

In this role, you will ensure inquiries are handled efficiently while gaining valuable experience in finance. Key offerings include a salary of €2,700 per month, hybrid work setup, and 30 paid holidays.

Qualifications

• Fluent in Dutch at C1 level.
• Interest in finance and investing.
• Motivated, enthusiastic, and eager to learn.

Responsibilities

• Ensure customer inquiries are answered quickly and efficiently.
• Provide excellent customer service regarding investment products.
• Collaborate with brokers and client service representatives.

Skills

Empathy

Fluent Dutch (C1 level)

Communication

Eager to learn

Education

Hbo level or equivalent

Job description

• Category: Customer Service / Order Management

Our client is a global investment bank located in Amsterdam’s financial district.

Responsibilities/Tasks

This role is ideal for a motivated professional looking to gain valuable experience and grow within the financial industry. As a Dutch-speaking customer support specialist at a global bank in the financial district of Amsterdam, you will ensure that customer inquiries are answered quickly and efficiently. You will gain extensive knowledge about investment products. We are looking for someone who is good at demonstrating empathy towards customers and thinking in solutions. Additionally, you should be enthusiastic in phone-conversations and make sure customers are happy with the provided services. It is important for you are willing to learn about the company’s products and comply with its regulations.

Your colleagues are brokers and client service representatives. They help private and business clients in the Netherlands and Belgium. This is why it is important that you are fluent in Dutch (C1 level). This team has one mission: to provide excellent customer service regarding investment products.

Requirements

• Minimum hbo level or equivalent ability
• You speak Dutch at C1 level
• You have interest in finance and investing
• Eager to learn, ambitious
• You are a motivated and enthusiastic employee

What’s in it for you

• A chance to grow your skills in the financial sector
• A salary of €2,700 per month plus 5,5% guaranteed bonus
• Hybrid setup
• 30 paid holidays per year
• A premium-free pension
• Various online trainings that contribute to your personal development
• Growth opportunities
• Working in a friendly team with Friday drinks