Veterinary Software Account Manager

IDEXX Laboratories; Hoofddorp; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Annual bonus

25 days leave

Pension contribution

Wellness benefits

Bike scheme

Volunteer days

Learning & development

International environment

Job summary

IDEXX Veterinary Software Account Manager role based in Hoofddorp HQ, NL, focuses on managing strategic veterinary accounts across Europe. You will drive adoption of IDEXX software solutions and deliver an exceptional customer experience throughout the lifecycle.

You will partner with Sales, Support, Operations, Marketing, and Product teams to grow existing accounts, handle escalations, and support renewals and negotiations in a fast-paced, international environment.

Qualifications

• Fluent in Dutch and English (written and spoken).
• 2-4 years of experience in Account Management, Customer Success, Key Account Management, or B2B sales.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Serve as the primary day-to-day contact for assigned corporate and strategic veterinary accounts across Europe.
• Build, strengthen, and maintain long-term customer relationships based on trust and business value.
• Support customers throughout their lifecycle, maximizing adoption of IDEXX software solutions.
• Manage customer escalations and coordinate with internal stakeholders for timely resolutions.
• Partner with Sales, Technical Support, Operations, Marketing, and Product teams to deliver a seamless customer experience.
• Support software implementations, onboarding activities, and project delivery for strategic accounts.
• Develop growth plans for existing customers through upselling and cross-selling opportunities.
• Assist with contract renewals, pricing discussions, and rebate programs.

Skills

Dutch language

English language

Account Management

B2B sales

Education

Bachelors degree or equivalent

Job description

Veterinary Software Account Manager (NL)

Location: Hoofddorp HQ, NL

Time Type: Full time

Job Description

Are you a relationship-driven Account Manager with experience managing strategic customers and driving business growth? Do you enjoy working at the intersection of technology, customer success, and commercial strategy?

At IDEXX, we're looking for a Veterinary Software Account Manager to join our growing European team and play a key role in supporting some of our most important corporate and strategic customers.

In this highly visible role, you will act as a trusted partner to veterinary groups and large independent practices, helping them maximize the value of our software solutions while fostering long-term partnerships. You will collaborate closely with cross-functional teams across Europe to deliver exceptional customer experiences, support business growth, and drive successful implementations of new products and services.

What You'll Do

• Serve as the primary day-to-day contact for assigned corporate and strategic veterinary accounts across Europe.
• Build, strengthen, and maintain long-term customer relationships based on trust, collaboration, and business value.
• Support customers throughout their lifecycle, ensuring they achieve their objectives while maximizing adoption of IDEXX software solutions.
• Manage customer escalations and coordinate with internal stakeholders to deliver effective and timely resolutions.
• Partner with Sales, Technical Support, Operations, Marketing, and Product teams to deliver a seamless customer experience.
• Support software implementations, customer onboarding activities, and project delivery across strategic accounts.
• Develop growth plans for existing customers through upselling, cross-selling, and expansion opportunities.
• Assist with contract renewals, pricing discussions, rebate programs, and commercial negotiations.
• Monitor account performance against customer and business objectives and proactively identify opportunities for improvement.
• Manage incoming commercial opportunities from independent veterinary groups and key customers.

What We’re Looking For

Required Qualifications

• Fluent in Dutch and English (both written and spoken).
• 2-4 years of experience in Account Management, Customer Success, Key Account Management, or B2B sales.
• Proven ability to build strong customer relationships and influence decision-makers.
• Strong commercial acumen and customer-focused mindset.
• Excellent communication, presentation, and stakeholder management skills.
• Experience coordinating cross-functional projects and managing multiple priorities.
• Strong analytical and problem-solving skills.
• Bachelor's degree or equivalent professional experience.

Preferred Qualifications

• Additional language skills, particularly German, are highly desirable.
• Experience within SaaS, software, healthcare technology, veterinary, or related industries.
• Exposure to managing strategic or enterprise-level customers.
• Experience leading initiatives and influencing stakeholders without direct authority.

Why Join IDEXX?

At IDEXX Veterinary Software, we are helping veterinary professionals simplify workflows, connect critical information, and deliver better care for animals worldwide. Our cloud-based solutions enable veterinary teams to access patient data, communicate with clients, and gain actionable business insights anytime, anywhere.

Joining IDEXX means becoming part of a purpose-driven organization that combines innovation, technology, and a genuine commitment to improving animal health.

What We Offer

• Competitive base salary: €50,000 - €65,000 (with flexibility for exceptional candidates)
• Annual bonus opportunity
• 25 days annual leave
• Company pension contribution
• Wellness and fitness benefits
• Bike scheme
• Volunteer days
• Learning and development opportunities
• A collaborative and international work environment

Let’s pursue what matters together.