Technical Customer Support Consultant English & other European language

IDEXX; Hoofddorp; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

Bike plan

Volunteer paid days off

25 days holidays / year

Retirement/Pension plan

Job summary

IDEXX in Hoofddorp is seeking a Technical Customer Support Consultant to deliver high-quality technical support for diagnostic solutions, handling hardware and software issues. This role blends customer service with technical troubleshooting in a hybrid setup.

You will coordinate installations, resolve integration challenges, and work with internal teams to ensure customers maximize IDEXX solutions across Europe.

Qualifications

• Fluent in English and at least one other European language.
• Proven experience delivering high-quality customer support in technical or service environments.
• Strong collaboration across teams to resolve complex issues.
• Proactive problem-solver with clear communication.

Responsibilities

• Provide technical support on diagnostic analyzers and software solutions.
• Coordinate installations and troubleshoot hardware and integration issues.
• Partner with internal teams to resolve customer challenges efficiently.
• Guide customers through troubleshooting and best practices.

Skills

English fluency

Other European language

Customer support

Technical aptitude

Education

Technical or scientific degree or equivalent

Job description

Technical Customer Support Consultant English & other European language — As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues.

This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.

The Customer Support team plays a critical role in supporting IDEXX customers across Europe, building strong relationships and ensuring customers maximize the value of diagnostic solutions.

Why this role matters:

You will be a key contributor to customer success within the Companion Animal Group (CAG), ensuring veterinary professionals can rely on IDEXX technology to deliver critical diagnostics. You will help strengthen customer relationships, support business growth, and ultimately contribute to better outcomes for animals.

In this role:

• You’ll provide technical support on diagnostic analyzers and software solutions.
• You’ll coordinate installations and troubleshoot hardware and integration issues.
• You’ll partner with internal teams to resolve customer challenges efficiently.
• You’ll guide customers through troubleshooting and best practices.

What you need to succeed:

• Fluency in English and another European language
• You’ve provided exceptional customer support in technical or service environments.
• You collaborate effectively across teams to resolve complex issues.
• You’re a proactive problem-solver with strong communication skills.
• You’ve supported customers in fast-paced, multi-channel environments.
• Strong technical aptitude with hardware, software, or networking exposure.
• Proven experience delivering high-quality customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Relevant degree or equivalent experience in a technical or scientific field.

What you can expect from us:

• This is a hybrid role based out of our Hoofddorp location, with a minimum requirement of eight days a month onsite.
• Opportunity for an annual bonus
• On the job training & career advancement opportunities.
• Additional benefits including but not limited to volunteer paid days off, bike plan and much more.
• 25 days holidays / year
• Retirement/Pension contribution percentage paid by IDEXX

Why IDEXX:

We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.