UX Researcher - Dutch speaking

Teampicnic; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Fresh Lunch

Health insurance discount

Bike plan

Learning & development

Holiday entitlement

Pension plan

Job summary

Picnic is seeking a UX Researcher to collaborate with Data Analysts, Product Owners, and Designers to craft the end-to-end user experience of Picnic’s products. You’ll empathize with customers weekly, guiding users through prototypes and exploring new topics.

Half the week you’ll plan and execute hands-on research; the rest you’ll observe, analyze, and communicate insights to stakeholders. This role involves testing approaches and sharing actionable hypotheses for improvement.

Qualifications

• MSc in a relevant field such as UX, HCI or product design.
• 0-3 years of UX research experience.
• Strong portfolio showing end-to-end product thinking.
• Analytical mindset with Excel data visualization basics.
• Ability to reason about business and technical concepts.
• Excellent communication and concise insight presentation.
• Agile mindset and willingness to learn on the go.
• Creative, detail-oriented and user-focused.
• Fluency in Dutch and English.
• On-site full-time availability.

Responsibilities

• Collaborate with Data Analysts, Product Owners, and Designers to shape user experiences.
• Empathize with end-users weekly through prototypes and studies.
• Plan and execute hands-on research activities for half the week.
• Observe and analyse user behaviour and share insights with teams.
• Experiment with research approaches to answer key questions.
• Provide testable hypotheses to improve in-app support and delivery safety.

Skills

0-3 years UX research

Excellent communication

Dutch & English fluency

Agile mindset

Creative thinking

High level reasoning

On-site available

Data visualization basics

Education

MSc in UX/HCI

Tools

Excel

Job description

In a nutshell

As our UX researcher, you will work collaboratively with Data Analysts, Product Owners, and Designers to develop the full user experience of Picnic’s products. With an open personality, you’re able to empathize with end-users on a weekly basis, whether that’s by guiding users through prototypes or investigating a new topic.

Half of the week, you initiate, plan and execute hands‑on research activities. The other half is used to observe and analyse user behaviour and communicate those insights effectively to various teams and stakeholders. You experiment with research approaches to answer important questions. How can we make in‑app customer service more accessible? How do customers decide what to eat? How can we make delivering our groceries safer for our runners? Every week presents new challenges to explore, frame and evaluate. Understanding both the big picture and the details, you examine insights from unique angles to bring a deeper understanding of customer experience and provide testable hypotheses.

Tricks of the trade

• Research: Take ownership of research activities to bring deep level insights
• Testing & exploring: Provide new hypotheses to test and explore
• Collaboration: Collaborate with designers and test prototypes on a weekly basis
• Share insights: Document sessions and present actionable insights to both consumer-facing and employee-facing teams
• Customer focus: Be the face of Picnic and engage with customers
• Continuous improvement: Strive for continuous improvement to take our UX team to the next level

Your superpowers

• MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
• 0-3 years of experience as UX Researcher
• Strong portfolio showcasing end-to-end product thinking, solving real problems for real people at scale
• Analytical eye: You’re not a data wizard, but you’re familiar with Excel and know how to visualise and interpret data
• Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
• Excellent communicator: You know how to strike up a conversation with anyone and know how to present insights succinctly
• Flexibility: Agile approach and ability to learn on the go
• Creativity: Outside-the box thinking and passion for details
• Affinity for or previous experience with digital design is a plus
• Fluency in both Dutch and English
• Open and available to work on-site fulltime

Picnic perks

Fresh Lunch, coffee, and snacks

Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.

Health insurance discount & bike plan

We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate

Learning & development

You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.

All the rest

At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.