UX Designer – AI Experiences

TOPdesk; Delft; On-site; EUR 65,000 - 90,000; Full time

Job summary

TOPdesk in Delft is seeking a UX Designer - AI Experiences with 5+ years of UX design and a track record shipping AI-powered features used by real customers. You’ll own the full design process from discovery to delivery, collaborating with product managers, engineers and other designers.

You’ll create wireframes, mockups and prototypes in Figma, contribute to the design system, and validate designs through usability testing and data analysis, driving accessibility and inclusive experiences.

Qualifications

• 5+ years of UX design experience (medior/senior).
• Bachelor's degree or vocational qualification in design or HCI.
• Hands-on experience designing and shipping AI-powered features.
• Launched AI features with human-centered design.
• Portfolio with at least one shipped AI-powered product.
• Experience with Figma and/or vibe coding.
• Experience contributing to design systems.
• Ability to validate designs via research, usability testing, and feedback.
• Strong collaboration and communication with engineers and PMs.
• Proactive mindset and continuous improvement.

Responsibilities

• Rapid prototyping, testing and refinement of AI-powered concepts.
• Own the full design process from discovery to delivery.
• Create wireframes, mockups, user flows, and prototypes.
• Collaborate with Product Managers, Engineers and stakeholders.
• Ensure consistency via design system and propose improvements.
• Validate designs through usability testing and data analysis.
• Deliver clear handover docs for developers.
• Raise UX maturity and improve design processes across the organization.
• Stay updated on UX trends and best practices.

Skills

UX design

AI features

Collaboration

English proficiency

Accessibility awareness

Education

Bachelor's degree in design / HCI

Tools

Figma

Design systems

Job description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,000 customers worldwide. For our Delft office, we are looking for a UX Designer - AI Experiences.

Your Job

• Rapid prototyping,testingand refinement of newAI-poweredconceptsand product experiences, such as the creation and governance of AI agents, turning emerging AI capabilities into valuable solutions for real customer problems
• Responsibility for the entire design process from initial discovery to final delivery
• Identification of research needs and transformation of insights into intuitive, accessible, and inclusive user experiences
• Creation of wireframes, mockups, user flows, and prototypes using the most appropriate tools and methods
• Facilitation of collaborative ideation and problem-solving with teammates and stakeholders
• Ensuring of consistency and efficiency through the use of the design system, including the proposal of improvements or new components when needed
• Validation and refinement of designs through feedback gathering, usability testing, and data analysis
• Delivery of clear communication and comprehensive handover documentation for seamless developer implementation
• Close collaboration with Product Managers, Engineers, and other stakeholders to shape user-centered solutions and drive product outcomes
• Contribution to raising UX maturity and improving design processes across the organization
• Continuous monitoring of emerging trends, tools, and best practices within the UX field

Your profile

• You have 5+ years of professional experience in UX design (medior/senior capacity)
• You have a bachelor's degree or vocational qualification in design, HCI, or a related field
• You have hands-on experience designing and shipping AI-powered features or products that are used by real customers
• You have shipped and measured the success of AI-powered feature from a human-centered design perspective
• You can advise other designers on best practices for designing and evaluating AI features, baes on your learned experience
• Your portfolio includes at least one shipped AI-powered product experience and clearly demonstrates your role, design decisions, learnings, and impact
• You are skilled at creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding
• You have experience working with or contributing to design systems
• You can validate designs through research, usability testing, and feedback
• You are experienced indriving strategic decisions in a product triad
• You bring strong collaboration and communication skills, helping you work effectively with engineers, product managers, and other designers
• You are proficient in English, ensuring clear communication across teams
• You are passionate about accessibility, inclusivity, and solving complex design challenges
• You have a proactive mindset and a drive for continuous improvement

This is what you do it for

The nicest colleagues, a laptop, and a salary that grows with you. That is a no-brainer, of course. But there's more. Much more. In the Employee Handbook, you'll discover all of our employment conditions.

10 to Grow

Devote 10% of your working time and a budget equivalent to 10% of your gross annual salary to personal development.

Paid parental leave

Receive your full salary for 9 weeks + 50% of your salary for 17 weeks. Why? Because parenting is hard work.

Simply do it during work time. Did we mention helping people is part of our DNA?