Unified Commerce Business Analyst

Hunkemöller; Hilversum; On-site; EUR 45,000 - 65,000; Full time

Job summary

Hunkemöller is seeking a professional to analyze and map end-to-end omni and retail processes. The role involves translating business needs into clear requirements and collaborating closely with Product Owners and various teams.

The ideal candidate will have a retail background, strong problem-solving skills, and experience with commerce platforms, including SAP. A self-driven attitude and ability to manage complex systems are essential for this position in Hilversum.

Qualifications

• Strong understanding of store & digital workflows.
• Self-driven and able to structure ambiguity.
• Experience with commerce platforms and integrations.

Responsibilities

• Analyse and map omni & retail processes.
• Translate business needs into requirements and workflows.
• Support testing and validate solutions.

Skills

Retail / omnichannel background

Problem-solving skills

Hands-on with JIRA

Familiarity with SAP

Comfort with complex systems

Job description

What you'll do:

• Analyse and map end‑to‑end omni & retail processes, identifying gaps and dependencies.
• Translate business needs into clear requirements, user stories, workflows, and documentation.
• Partner with Product Owners across channels (POS, OMS, Webshop/App, CRM & Loyalty) and the business.
• Collaborate with SAP and Integration teams to understand system behaviour, data flows, and impacts.
• Support testing, validate solutions, and help drive release readiness.
• Facilitate workshops, structure complex topics, and bring clarity to ambiguous problem spaces.
• Support processes, including:
  • Performing integration impact assessments as part of the business case.
  • Checking for duplication with existing applications or unused modules/features.
• Ensure operability and confirm ownership within Business Technology for mission‑critical systems.
• Coordinate required involvement from the Enterprise Architect at defined checkpoints.
• Support Security (GISO) and Privacy requirements prior to contracting or onboarding decisions.
• Ensure platform compatibility and flag exceptions for approval.

What you bring:

• Retail / omnichannel background with strong understanding of store & digital workflows.
• Self‑driven, independent working style; you learn fast, structure ambiguity, and move work forward.
• Strong problem‑solving skills and comfort with complex, interconnected systems.
• Experience with commerce platforms and preferably SAP and integrations (APIs/middleware/event flows).
• Hands‑on with JIRA, requirement refinement, and testing workflows.
• Able to flex across channels as priorities shift.