Ecommerce Business Analyst

HUNKEMOLLER; Hilversum; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid work model

Travel abroad up to 2 weeks/year

International work environment

Travel allowance

Hunkemöller Academy access

25% employee discount

Job summary

Hunkemöller in the Netherlands seeks a data-driven BI Analyst to turn data into actionable insights and support retail performance. You will create weekly and monthly reports, develop ecommerce insights on conversion, traffic, returns and profitability, and build dashboards for daily operations and trade analysis.

You will collaborate with ecommerce, logistics and customer service, manage stakeholders, and present results to the business.

Qualifications

• Great analytical skills and a structured approach to projects.
• Bachelor or Master degree in Analytics or Business Studies.
• Omnichannel/ecommerce experience in a retailer or B2C environment.
• Experience in creating dashboards in Looker/Tableau/GA/SAP.
• Excellent English, strong stakeholder management and proactive attitude.

Responsibilities

• Provide weekly and monthly reporting to support business decisions.
• Create ecommerce insights on conversion, web/app traffic, returns and profitability.
• Discuss trends with ecommerce, logistics, customer service and 3rd party leaders.
• Proactively find improvements on critical KPIs and participate in forecasting.
• Set targets, monitor progress and analyze impact.
• Build dashboards to support daily operations and trade analysis.
• Present results to the business and train users on insights.
• Act as liaison between business and IT to communicate requirements.
• Observe operations and identify improvements to drive store operations.

Skills

Analytical skills

Presenting advice

Stakeholder management

English proficiency

Proactive attitude

Analytical mindset

Finance basics (P&L)

Education

Bachelor or Master degree in (Business) Analytics or Business Studies

Tools

Looker

Tableau

GA

SAP

Job description

Your main areas of work include:

• Provide weekly and monthly reporting to support business decisions
• Create (new) ecommerce insights on subjects as conversion, web/app traffic, returns, profitability
• Discuss trends and needs with ecommerce, logistics, customer service and 3rd party business leaders
• Proactively find ways of improvement on the critical KPIs
• Participate in the forecasting- and budgeting process
• Set targets, monitor progress and analyze impact
• Build dashboards for the business to support daily operations and trade analysis
• Presenting results and findings to the business and train them on using insights
• Working with the business owners to understand BI/IT needs, facilitates the negotiation of requirements and communicates the requirements to IT specialists
• Acts as a liaison between the business, technical analysts, information technology analysts, consultants and end users in the analysis, design, configuration, testing and maintenance of BI solutions
• Whilst reviewing operations, you are observing and analyzing the bigger picture to be able to find improvements on the critical in the end
• Help growing the business with your knowledge, strategical skills and interest in retail management as well as following the latest retail trends to help drive our store operations to the next level

Who you are:

• Great analytical skills
• Capable of presenting an advice
• You have a Bachelor or Master degree in (Business) Analytics or Business Studies
• You gained your specific omnichannel/ecommerce experience within a retailer or other B2C environment in a rol as analyst, business controller or (project)manager for at least 4 years
• Work experience with Digital technologies, omni-channel marketing, and eCommerce solutions, functions, and business practices
• Experience with creating dashboards and working in analytical environments (e.g. Looker, Tableau, GA, SAP)
• Good stakeholder management skills
• Structured approach in project management and collaboration
• Demonstrated experience as a liaison between business and technology teams
• Understanding of the basics of finance (amongst others P&L)
• In your daily work you make use of your analytical and hands‑on attitude to be able to deliver results in tight deadlines, keep track on project progress, work with detailed analyses and in addition to this you are highly motivated, flexible and open for international travels
• Excellent English skills both written and verbal and the ability to use different MS Office (specially PowerPoint and Excel) programs complete your profile
• You have a pro-active can-do mentality

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility to work from abroad for up to 2 weeks per year
• An international work environment, working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development
• 25% employee discount on all Hunkemöller products